12
11
TROUBLESHOOTING
No Sound/Not Working
Feedback/Whistling
1. THE VOLUME IS TOO LOUD
To resolve this, lower the volume and increase it slowly.
2. THE USER IS PUTTING PRESSURE ON THE MICROPHONE
You may be accidentally putting pressure or obstructing the microphone
when tting the device.
Do not worry. Once the device is secure in your ear, remove your hands
and the whistling will stop.
Fully charge the device, then try using them again. Be sure that both hearing aids are secure
in their Charging Case, making a rm connection.
Remember that it’s expected for your device to NOT feel normal for the rst few weeks.
Focus on using your hearing aids every day for a few weeks, and you will become acclimated
to the device.
If you are still experiencing problems with your hearing aids, our service team is trained to help Email
our customer service professionals at: support@audienhearing.com or visit audienhearing.com/support
and our experienced team will help you investigate further to determine your eligibility for a
replacement unit.
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