What we ask from you
You will be responsible for shipping charges to Audioengine or to an
authorized dealer. We recommend you keep the original shipping
materials to prevent shipping damage if service is needed. Audioengine
cannot be responsible for any damages incurred during shipping due to
poor packing, so please pack well and make sure to insure your shipment.
How to obtain Audioengine warranty service
If you have any questions or feel you may need service, contact the
reseller where you purchased your product. You can also visit our support
portal at audioengine.com/support-inquiry, where you will find a
searchable Knowledge Base. And if you don’t find an answer to your
question you can easily contact us by opening a support ticket.
We will do everything we can to answer your questions and resolve any
issues as quickly as possible.
Exclusive remedy
This Limited Warranty is fully transferable provided the current owner
furnishes the proof of purchase and that the serial number on the product
is intact. THE MAXIMUM LIABILITY OF AUDIOENGINE SHALL NOT EXCEED
THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO
EVENT SHALL AUDIOENGINE BE LIABLE FOR SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR INDIRECT DAMAGES.
Product returns and refunds
We sincerely hope you get as much enjoyment from our products as
we've had creating them. However, should you have an issue or are not
satisfied with any Audioengine product for any reason contact the reseller
where you purchased or contact us directly:
support@audioengine.com
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