Chapter 15: Multiuser
The Multiuser feature allows multiple SIP user accounts to be in use on the IP Deskphone at the
same time. Multiple users, each with their own account, can share a single IP Deskphone allowing
each user to receive calls without logging off other users. One user can have multiple user accounts
(for example, a work account and a personal account) active at the same time on the same
IP Deskphone. You can register each account to a different server, and for each account, the IP
Deskphone exposes the functionality available to that account.
One account is considered a primary account and is used by default for most IP Deskphone
operations. Each account is associated to a line key; the primary account is always on the bottom
right line key of the IP Deskphone, and an arbitrary key (including a key on an Expansion Module)
can be selected for additional accounts.
You can use the line key to do the following:
• start dialing
• place a call using the corresponding user account
• to answer an incoming call targeted to that account
Initiating a call without pressing a line key (for example, by dialing digits at the idle screen and lifting
the handset) uses the primary account.
A running IP Deskphone is associated to a single profile that represents one configuration of the IP
Deskphone with all relevant persistent data such as preferences and call logs. A different profile is
associated to each account used as a primary account. The IP Deskphone can store up to five
different profiles; the IP Deskphone takes data from the profile associated to the current primary
account. A number of configurations are independent of profiles and tied directly to an account
making them available to that account regardless of the primary account you use (for example,
voice mail ID).
The IP Deskphone receives and answers calls targeted at any of the registered accounts; the
incoming call screen indicates who the call is for. You can place an outgoing call using any of the
accounts; the account that you use is displayed on the dialing screen. When a call is active,
information from both local and remote parties appear on the screen.
Regardless of which account receives the call, incoming call logs, outgoing call logs, and instant
messages appear in a single list. The IP Deskphone indicates the local user in the detailed view of
the entry.
Some features are only available to the primary account, such as instant messaging, retrieving
parked calls by token, and establishing ad-hoc conference calls.
If you log off of the primary account, the IP Deskphone unregisters all other accounts at the same
time. These accounts are registered automatically after you log on the primary account (it is possible
to use a different primary account to log on) again. When the IP Deskphone restarts, all accounts
March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration 173
Comments? infodev@avaya.com
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