Avaya 1230 - Getting Technical Support from the Avaya Web Site

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Getting technical support from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the Avaya

Technical Support Web site at http://www.avaya.com/support.

Customer Service

32 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015

Comments? infodev@avaya.com

Table of Contents

Chapter 1: New in this Release14
- Features15
- No Soft Reset for Ipv6 Address Change16
- Address Book Size17
- IP Deskphone Behavior When Dhcpv4/Dhcpv6 Server Is Unreachable18
- Duplicate Ipv6 Addresses19
- IP Deskphone Behavior During a Non-Consultative Transfer20
- Permanently Disable Port Mirroring21
- Improvements in Prtcfg Pdt Command Output22
- Presence Support for 1200 Series IP Deskphones23
- Avaya Aura ® -Specific Features25
- One-X PC Client Control26
- SRTP Support with Avaya Aura27
- Session Border Control Support28
- Revision History29
Chapter 2: Customer Service31
- Getting Technical Support from the Avaya Web Site32
Chapter 3: Introduction to this Guide33
- Acronyms34
- Related Publications36
Chapter 4: Overview37
- Related Documentation38
- Installation Overview39
- SIP Software for Avaya 1200 Series IP Deskphones-Administration March40
Chapter 5: Before Installation42
Chapter 6: Creating the Provisioning Files45
- Download the SIP Software46
- Setting the Default Language on the IP Deskphone54
- Create the Device Configuration File55
- Device Configuration File Command Syntax61
- Feature Configuration Commands65
- Qos and Tos Commands88
- Tone Configuration Commands89
- NAT Configuration Commands91
- Vqmon Configuration Commands92
- System Commands94
- User Login Commands95
- Create the IP Deskphone-Specific Configuration File96
- Dialing Function Description98
- Dregex100
- Downloadable WAV Files101
Chapter 7: Configure the DHCP Server102
- DHCP Options103
- Server to IP Deskphone Options104
- Multiple DHCP Servers105
- Configure DHCP Server with Auto-Provision Data107
- Configuration Parameters108
Chapter 8: Install the IP Deskphone115
Chapter 9: Install the SIP Software117
- Downloading the 12Xxboot.cfg File118
- Manual TFTP 12Xxboot.cfg File Download119
- Introduction122
- Modify the SIP Provisioning File123
Chapter 10: Upgrade and Convert the IP Deskphone Software124
- Upgrade Unistim Software to the Minimum Required Unistim Software125
- Convert Unistim Software to SIP Software on the IP Deskphone127
- Manual Provisioning130
- Provisioning IP Deskphone Parameters131
Chapter 11: Provisioning the IP Deskphone Device Settings132
- Manual Provisioning Parameters134
- Parameter Source Precedence Rules140
Chapter 12: Voice Quality Monitoring142
- How Vqmon Works143
- End of Call Report144
- Introduction145
Chapter 13: Device Settings on the IP Deskphone with SIP Software146
- Authorization147
- Ab Link Layer Discovery Protocol148
- Dhcp152
- NO DHCP Mode153
- Ntwk Port Speed154
- VLAN Filter155
- Media Priority Bits156
- Data Priority Bits157
- Ignore GARP158
- NAT Traversal159
- Configure the Device Settings160
Chapter 14: Multiple Appearance Directory Number169
- Communication Server 2000 and Communication Server 2100171
- Privacy172
Chapter 15: Multiuser173
- Navigation174
- Configuration175
- Additional Logons176
- Logging off177
- Secondary Account Logout178
- Line Keys179
- Making a Call180
- Instant Messages181
- Menu Features182
- March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration183
- Inbox, Outbox, and Instant Message Log184
- User Status185
- Call Forwarding186
- Presence187
- Notifications188
- Feature Dependencies and Restrictions189
Chapter 16: Features190
- Speed Dial List192
- Speed Dial List Screen193
- Auto Retrieve Flag194
- Busy Lamp Field196
- Configuration Flags for Busy Lamp Field198
- Roaming Profiles199
- Address Book File200
- Speed Dial List File204
- Roaming Profile Limitations205
- SIP Domain DNS Lookup Feature206
- Server Profiles207
- Auto Login Parameters in Server Profiles210
- Address Book211
Chapter 17: Hotline Service213
- Provisioning214
Chapter 18: Session Timer Service215
- Provisioning216
Chapter 19: Emergency Services217
- Dialing Plan Configuration218
- Feature Impact on Configuration Tasks219
- Network Element220
- Characteristics of Emergency Calls221
Chapter 20: IP Deskphone Restrictions222
Chapter 21: NAT Firewall Traversal223
- System Overview225
Chapter 22: Three-Port Switch and VLAN Functionality226
- SIP Methods228
- SIP Responses229
Chapter 23: SIP Messages Supported by the IP Deskphone230
- XX Response—Server Failure Responses232
- XX Response—Global Responses233
- Session Description Protocol Usage235
- SDP and Call Hold236
- Supported Subscriptions237
Chapter 24: Audio Codecs238
- VQMON Codec Configuration239
- Codec Preference Selection on the IP Deskphone241
- Codecs Preferences on the IP Deskphone242
Chapter 25: Certificate-Based Authentication243
- Certificates Overview244
- March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration245
- Signing a Resource File246
- Device Certificate Installation247
- Scep252
- Device Certificate Authentication Considerations for SCEP253
- PKCS 12 Download254
- Installing a Device Certificate Using PKCS 12255
- Certificate Trust Line (Certificate Verification)256
- Validating a Certificate Using the Certificate Trust List257
- Certificate Administration258
- Certificates Administration Main Menu259
- Trusted Certificates Screen260
- Device Certificates Screen261
- CRL Screen263
- CTL Screen264
- EAP Authentication265
- EAP Disabled267
- Eap-Mds268
- Provisioning Configuration File Download269
- Single Authentication270
- Security Policy File Updates272
- Certificate Admin Option in the User Interface274
- CTL Download276
- CTL Download277
- Customer Root Certificate Download278
- Fault Management Behavior279
Chapter 26: Security281
- SSH and Secure File Transfer282
- TCP/TLS Operation Overview283
- Srtp294
- Last Successful or Unsuccessful Logon296
- Enhanced Administrative Password Security300
Chapter 27: Licensing302
- Licensing Framework303
- License File Download304
- LICENSING] Section306
- License Information for the IP Deskphone307
- Licensable Features308
- Node-Locked License Mode310
- Standard Token312
- Invalid or no License File314
- Evaluation Period315
- Alarms316
- License Expiry Warning317
- Evaluation Threshold Warning318
- Licensed Features319
- Pre-Granting Authorization for the Answer-Mode321
Chapter 28: PC Client Softphone Interworking322
- Allow-Mode Settings Screen323
- Allow Addresses Screen324
- Automatically Answering a Call326
- Configuration of the PC Client Softphone327
Chapter 29: Maintenance328
- Reset Factory Settings Support329
- IP Deskphone Diagnostics331
Chapter 30: Diagnostics and Troubleshooting332
- Local Diagnostic Tools333
- How to Access the Diagnostics Menu334
- IP Set and DHCP Information335
- Duplicate Ipv6 Addresses from Dhcpv6 Server337
- DHCP Server Unreachable338
- March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration339
- Ethernet Statistics340
- Ethernet Statistics (PC Port) Screen343
- IP Network Statistics344
- Advanced Diag Tools346
- Port Mirroring347
- Test Key348
- Logging Systems349
- Problem Determination Tool (PDT)351
- CPU Load Monitor352
- Device Configuration File356
- Diagnostic Logs358
- SIP-Log File363
- HTTP Server Logs366
- PC Client Softphone Interworking with the IP Deskphone367
Chapter 31: Presence Support for 1200 Series IP Deskphones368
- Series Ip Deskphones369
- Presence Status in Address Book370
Chapter 32: Personal Profile Manager Support373
- Global Search with PPM374
- Feature Operation377
Chapter 34: Embedded Device Certificate Support378
Chapter 35: SRTP Support with Avaya Aura379
- Supported Features on Avaya Aura382
Chapter 37: Fnes and Facs with Avaya Aura384
- Feature Configuration Details385
Chapter 38: Feature Interactions388
- Part 3: IP Deskphone Migration392
- Overview393
Chapter 40: Unistim IP Deskphone Migration from CS 1000 to Avaya Aura394
- Aura ® Utility Server395
Chapter 41: Migrating IP Deskphones with Unistim Firmware from CS 1000 to IP Office401
- Requirements402
- Adding a New IP Deskphone to Avaya Aura413
- Configuring Facs for the IP Deskphones416
- Configuring Fnes418
Appendix D: Creating a Speed Dial List420
- Creating the Speed Dial List File421
- References423
- Additional Documentation424

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