Avaya 1230 - IP Deskphone Diagnostics

Chapter 30: Diagnostics and
troubleshooting
This chapter contains the following topics:
• IP Deskphone diagnostics on page 331
• Local diagnostic tools on page 333
• How to access the Diagnostics menu on page 334
•
IP Set and DHCP information on page 335
• Network Diagnostic Tools on page 338
• Ethernet Statistics on page 340
• IP Network Statistics on page 344
•
Advanced Diag Tools on page 346
• Test key on page 348
•
Logging Systems on page 349
• Problem Determination Tool (PDT) on page 351
•
Diagnostic logs on page 358
IP Deskphone diagnostics
Network-related issues can be debugged using the Network Diagnostic Utility (NDU) built into the
IP Deskphone.
Another way to diagnose a problem on an IP Deskphone is to capture a message trace using any
appropriate software.
The IP Deskphone has Problem Determination Tools (PDT). These can be accessed through a SSH
session using the IP address of the IP Deskphone (you can configure the login and password using
provisioning or manually in the network configuration window of the phone).
Problem: Server unreachable after the IP Deskphone is powered up:
:
March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration 331
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