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Figure 88: Example of the ECR-log file (continued)

Diagnostics and troubleshooting

362 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015

Comments? infodev@avaya.com

Table of Contents

Chapter 1: New in this Release14
- Features15
- No Soft Reset for Ipv6 Address Change16
- Address Book Size17
- IP Deskphone Behavior When Dhcpv4/Dhcpv6 Server Is Unreachable18
- Duplicate Ipv6 Addresses19
- IP Deskphone Behavior During a Non-Consultative Transfer20
- Permanently Disable Port Mirroring21
- Improvements in Prtcfg Pdt Command Output22
- Presence Support for 1200 Series IP Deskphones23
- Avaya Aura ® -Specific Features25
- One-X PC Client Control26
- SRTP Support with Avaya Aura27
- Session Border Control Support28
- Revision History29
Chapter 2: Customer Service31
- Getting Technical Support from the Avaya Web Site32
Chapter 3: Introduction to this Guide33
- Acronyms34
- Related Publications36
Chapter 4: Overview37
- Related Documentation38
- Installation Overview39
- SIP Software for Avaya 1200 Series IP Deskphones-Administration March40
Chapter 5: Before Installation42
Chapter 6: Creating the Provisioning Files45
- Download the SIP Software46
- Setting the Default Language on the IP Deskphone54
- Create the Device Configuration File55
- Device Configuration File Command Syntax61
- Feature Configuration Commands65
- Qos and Tos Commands88
- Tone Configuration Commands89
- NAT Configuration Commands91
- Vqmon Configuration Commands92
- System Commands94
- User Login Commands95
- Create the IP Deskphone-Specific Configuration File96
- Dialing Function Description98
- Dregex100
- Downloadable WAV Files101
Chapter 7: Configure the DHCP Server102
- DHCP Options103
- Server to IP Deskphone Options104
- Multiple DHCP Servers105
- Configure DHCP Server with Auto-Provision Data107
- Configuration Parameters108
Chapter 8: Install the IP Deskphone115
Chapter 9: Install the SIP Software117
- Downloading the 12Xxboot.cfg File118
- Manual TFTP 12Xxboot.cfg File Download119
- Introduction122
- Modify the SIP Provisioning File123
Chapter 10: Upgrade and Convert the IP Deskphone Software124
- Upgrade Unistim Software to the Minimum Required Unistim Software125
- Convert Unistim Software to SIP Software on the IP Deskphone127
- Manual Provisioning130
- Provisioning IP Deskphone Parameters131
Chapter 11: Provisioning the IP Deskphone Device Settings132
- Manual Provisioning Parameters134
- Parameter Source Precedence Rules140
Chapter 12: Voice Quality Monitoring142
- How Vqmon Works143
- End of Call Report144
- Introduction145
Chapter 13: Device Settings on the IP Deskphone with SIP Software146
- Authorization147
- Ab Link Layer Discovery Protocol148
- Dhcp152
- NO DHCP Mode153
- Ntwk Port Speed154
- VLAN Filter155
- Media Priority Bits156
- Data Priority Bits157
- Ignore GARP158
- NAT Traversal159
- Configure the Device Settings160
Chapter 14: Multiple Appearance Directory Number169
- Communication Server 2000 and Communication Server 2100171
- Privacy172
Chapter 15: Multiuser173
- Navigation174
- Configuration175
- Additional Logons176
- Logging off177
- Secondary Account Logout178
- Line Keys179
- Making a Call180
- Instant Messages181
- Menu Features182
- March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration183
- Inbox, Outbox, and Instant Message Log184
- User Status185
- Call Forwarding186
- Presence187
- Notifications188
- Feature Dependencies and Restrictions189
Chapter 16: Features190
- Speed Dial List192
- Speed Dial List Screen193
- Auto Retrieve Flag194
- Busy Lamp Field196
- Configuration Flags for Busy Lamp Field198
- Roaming Profiles199
- Address Book File200
- Speed Dial List File204
- Roaming Profile Limitations205
- SIP Domain DNS Lookup Feature206
- Server Profiles207
- Auto Login Parameters in Server Profiles210
- Address Book211
Chapter 17: Hotline Service213
- Provisioning214
Chapter 18: Session Timer Service215
- Provisioning216
Chapter 19: Emergency Services217
- Dialing Plan Configuration218
- Feature Impact on Configuration Tasks219
- Network Element220
- Characteristics of Emergency Calls221
Chapter 20: IP Deskphone Restrictions222
Chapter 21: NAT Firewall Traversal223
- System Overview225
Chapter 22: Three-Port Switch and VLAN Functionality226
- SIP Methods228
- SIP Responses229
Chapter 23: SIP Messages Supported by the IP Deskphone230
- XX Response—Server Failure Responses232
- XX Response—Global Responses233
- Session Description Protocol Usage235
- SDP and Call Hold236
- Supported Subscriptions237
Chapter 24: Audio Codecs238
- VQMON Codec Configuration239
- Codec Preference Selection on the IP Deskphone241
- Codecs Preferences on the IP Deskphone242
Chapter 25: Certificate-Based Authentication243
- Certificates Overview244
- March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration245
- Signing a Resource File246
- Device Certificate Installation247
- Scep252
- Device Certificate Authentication Considerations for SCEP253
- PKCS 12 Download254
- Installing a Device Certificate Using PKCS 12255
- Certificate Trust Line (Certificate Verification)256
- Validating a Certificate Using the Certificate Trust List257
- Certificate Administration258
- Certificates Administration Main Menu259
- Trusted Certificates Screen260
- Device Certificates Screen261
- CRL Screen263
- CTL Screen264
- EAP Authentication265
- EAP Disabled267
- Eap-Mds268
- Provisioning Configuration File Download269
- Single Authentication270
- Security Policy File Updates272
- Certificate Admin Option in the User Interface274
- CTL Download276
- CTL Download277
- Customer Root Certificate Download278
- Fault Management Behavior279
Chapter 26: Security281
- SSH and Secure File Transfer282
- TCP/TLS Operation Overview283
- Srtp294
- Last Successful or Unsuccessful Logon296
- Enhanced Administrative Password Security300
Chapter 27: Licensing302
- Licensing Framework303
- License File Download304
- LICENSING] Section306
- License Information for the IP Deskphone307
- Licensable Features308
- Node-Locked License Mode310
- Standard Token312
- Invalid or no License File314
- Evaluation Period315
- Alarms316
- License Expiry Warning317
- Evaluation Threshold Warning318
- Licensed Features319
- Pre-Granting Authorization for the Answer-Mode321
Chapter 28: PC Client Softphone Interworking322
- Allow-Mode Settings Screen323
- Allow Addresses Screen324
- Automatically Answering a Call326
- Configuration of the PC Client Softphone327
Chapter 29: Maintenance328
- Reset Factory Settings Support329
- IP Deskphone Diagnostics331
Chapter 30: Diagnostics and Troubleshooting332
- Local Diagnostic Tools333
- How to Access the Diagnostics Menu334
- IP Set and DHCP Information335
- Duplicate Ipv6 Addresses from Dhcpv6 Server337
- DHCP Server Unreachable338
- March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration339
- Ethernet Statistics340
- Ethernet Statistics (PC Port) Screen343
- IP Network Statistics344
- Advanced Diag Tools346
- Port Mirroring347
- Test Key348
- Logging Systems349
- Problem Determination Tool (PDT)351
- CPU Load Monitor352
- Device Configuration File356
- Diagnostic Logs358
- SIP-Log File363
- HTTP Server Logs366
- PC Client Softphone Interworking with the IP Deskphone367
Chapter 31: Presence Support for 1200 Series IP Deskphones368
- Series Ip Deskphones369
- Presence Status in Address Book370
Chapter 32: Personal Profile Manager Support373
- Global Search with PPM374
- Feature Operation377
Chapter 34: Embedded Device Certificate Support378
Chapter 35: SRTP Support with Avaya Aura379
- Supported Features on Avaya Aura382
Chapter 37: Fnes and Facs with Avaya Aura384
- Feature Configuration Details385
Chapter 38: Feature Interactions388
- Part 3: IP Deskphone Migration392
- Overview393
Chapter 40: Unistim IP Deskphone Migration from CS 1000 to Avaya Aura394
- Aura ® Utility Server395
Chapter 41: Migrating IP Deskphones with Unistim Firmware from CS 1000 to IP Office401
- Requirements402
- Adding a New IP Deskphone to Avaya Aura413
- Configuring Facs for the IP Deskphones416
- Configuring Fnes418
Appendix D: Creating a Speed Dial List420
- Creating the Speed Dial List File421
- References423
- Additional Documentation424

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