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Making a call

80 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013

Comments? infodev@avaya.com

Table of Contents

Default Chapter5
- Table of Contents5
Chapter 1: Revision History11
Chapter 2: Regulatory and Safety Information13
- Denan Regulatory Notice for Japan15
Chapter 3: Introduction to the Avaya 1230 IP Deskphone17
- Basic Features17
- IP Deskphone Controls18
  - Key Press Behavior21
- Avaya 1230 IP Deskphone Display22
  - Cleaning the Avaya 1230 IP Deskphone LCD Display Screen23
- Context-Sensitive Soft Keys23
  - Idle Display Screen after Dial Pad Input27
  - In-Call Context-Sensitive Soft Keys28
- Navigation Keys31
- Available IP Deskphone Call Features32
- Security Features33
  - Secure Connection33
Chapter 4: Accessing the Avaya 1230 IP Deskphone35
- Logging on35
- Timed Logoff41
- User Profile43
  - Overwriting Your Personal Address Book43
- Confirmation Logon Screen44
- Logging off from the IP Deskphone44
  - Logging off Multiple User Accounts45
- Making an Emergency Call45
  - Location Information46
Chapter 5: Installing the 1230 IP Deskphone49
- Before You Begin49
- Connecting the Components49
- Entering Text53
  - Using the Dialpad53
  - Configuring the Dialpad to Alphanumeric Dialing56
Chapter 6: Configuring the Avaya 1230 IP Deskphone59
- Adjusting the Display Screen Contrast59
- Creating the Idle Screen Text Display60
- Configuring Menu Auto Back-Out60
- Selecting a Ring Pattern62
- Adjusting the Volume62
- Selecting a Language67
- Selecting the Date and Time Format67
Chapter 7: Making a Call71
- Making a Call Using Off-Hook Dialing71
- Making a Call Using On-Hook Dialing72
  - Using Handsfree Calling73
- Using Call Subjects74
- Managing Call Subjects77
Chapter 8: Receiving a Call81
- Caller Identification81
- Answering an Incoming Call82
- Redirecting an Incoming Call82
- Declining an Incoming Call84
  - Creating a New Call Decline Reason85
- Managing Call Decline Reasons85
- Ignoring an Incoming Call88
- Receiving Intercom Calls89
- Receiving Paging Calls89
Chapter 9: The Address Book91
- Viewing the Address Book91
- Initiating a Call from the Address Book92
- Adding a Contact to Your Address Book93
- Editing a Contact in Your Address Book94
- Copying Information to the Address Book96
- Searching for a Contact in the Address Book98
  - Using the Search Feature in the Address Book99
  - Using Global Search101
Chapter 10: Call Inbox103
- Accessing the Call Inbox103
- Managing Calls in the Call Inbox While Not on a Call104
- Viewing the Details of a Call in the Call Inbox105
- Managing Missed Calls106
  - Missed Calls Notification107
- Initiating a Call from the Call Inbox109
- Deleting Calls in Your Call Inbox110
- Accessing the Calls in Your Call Inbox During a Call110
Chapter 11: Call Outbox113
- Accessing the Call Outbox113
- Managing Calls in the Call Outbox While Not on a Call113
- Accessing the Calls in Your Call Outbox During a Call115
Chapter 12: Instant Messaging117
- Configuring Instant Messaging117
- Composing an Instant Message119
- Instant Message Inbox/Outbox121
  - Accessing Instant Messages121
- Viewing the Content of an Instant Message122
Chapter 13: While on an Active Call125
- Making a New Call125
  - Initiating a Call Using the Active Call Context-Sensitive Soft Key Menu125
- Call Waiting126
- Placing a Call on Hold126
  - Retrieving a Call on Hold127
  - Multiple Calls on Hold128
- Using 3-Way Calling132
- Configuring a Conference Call133
- Ad Hoc Conferencing When Connecting to the Call Server134
  - Edit Domain Page136
- Transferring a Call137
- Using the Park Call Feature140
  - Using Park Call140
  - Retrieving a Parked Call141
Chapter 14: Additional Features143
- Using the Friends Feature143
  - Using Your Friends List144
  - Editing Information of a Friend145
- Feature Keys148
- Using Call Forward164
- Activate Call Forward165
- Configuring Do Not Disturb166
- Configuring a Presence State167
  - Adding a New Presence State Message169
- Configuring Privacy Settings170
  - Incoming Call Privacy170
  - Outgoing Call Privacy171
- Multiple Appearance Directory Number171
- Audio Codecs173
  - Audio Codec Selection173
  - Audio Codec Ordering174
- PC Client Softphone Interworking with the IP Deskphone174
  - Answer-Mode Settings174
- Automatic Remote Software Updates176
- Busy Lamp Field176
Chapter 15: Multiuser179
- Initial Login179
  - Additional Logins180
  - Automatic Login181
- Logging out181
  - Primary Account Logout181
  - Secondary Account Logout182
- Server Failover182
  - Cable Unplugged183
- Upgrade Impacts to User Profiles183
- Line Keys184
- Making a Call185
- Receiving a Call186
- Being in a Call186
- Instant Messages187
- Menu Features187
- Modifying Settings188
- Programmable Keys189
  - Inbox Log and IM Log190
- Address Books191
- User Status191
- Notifications194
- Account Selection195
Chapter 16: Advanced Features197
- Viewing the IP Deskphone Information197
- Network Menu204
- Customizable Banner for Login205
- Phone Information - Details Screen206
- Screensaver/Screen Lock207
- Service Package Group Support212
- Speed Dial List218
  - Speed Dial List Screen219
  - Auto-Retrieve Flag220
- File Manager221
Chapter 17: Visual Indicators223
- Display Screen Icons223
- Visual Alerter/Message Waiting Indicators225
Chapter 18: Third Party Terms227
- Third Party Terms for Avaya 11Xx 12Xx Sw Release 3.0 through 4.0 (Aug - Nov 2010)227
Glossary239
Index243

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