Avaya 1408 - Transfer to Voicemail; Transferring a Held Call

1408, 1416, 1608 and 1616 Phone Guide Page 52
15-601040 Issue 04d (25 January 2011)IP Office
6. Transferring Calls
To transfer a call your phone must have an available call appearance button. If all your current call appearance buttons
are in use, you must end or park one of your existing calls.
1.
Press the TRANSFER key. The current call is automatically put on hold.
2.
Dial the number for the transfer. Alternatively, press Dir to select a destination from the directory .
· To complete the transfer, press the TRANSFER key or press the Complete soft key. You can do this
while the call is still ringing.
· Transferring a call while it is still ringing is called an unsupervised transfer.
· Transferring a call after ringing finishes is called a supervised transfer.
· If the transfer destination does not answer or, after answering the call, does not want to accept the call, press
the Cancel soft key.
3.
Press the TRANSFER key to complete the transfer or press the Complete soft key. If the transfer destination
does not answer or does not want to accept the call, press the Cancel soft key.
6.1 Transfer to Voicemail
When set to visual voice mode, the key can be used to transfer your current call to the voicemail mailbox of another
user or group.
1.
With the call connected, press the key. You are still connected to the call and can continue talking.
2.
Dial the extension number of the user or group to which you want to transfer the call.
3.
When the number matches a user or group, their name is displayed.
· To transfer the call to the user or group's mailbox, press the Select soft key. The caller will hear a few seconds
of ringing and then the mailbox greeting.
· To exit the transfer menu, press the Exit soft key.
6.2 Transferring a Held Call
When you already have a call on hold and a call connected, you can connect them by starting a conference. Press the
CONFERENCE key. Your current call and the held call will be connected. You can now drop yourself from the
conference.
Note
1.
If you are the only internal user in the conference, depending on your telephone systems configuration, dropping
yourself from the conference may end it. Consult your system administrator for details.
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