Avaya 1408 - Part 2: Making and Answering Calls

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Part 2: Making and Answering

Calls

March 2023 Using 1408/1416 Phones on IP Office 30

Comments on this document? infodev@avaya.com

Table of Contents

default chapter5
- Table of Contents5
- Pressing Another Key Adds the Characters from that Key. for Example: Now Dialing7
- Part 1: Your Phone12
Chapter 1: Phone Overview13
- Important Safety Information13
- 1408 Telephone13
- 1416 Telephone15
- Button Modules17
- The Phone Stand18
Chapter 2: Phone Keys and Display20
- Phone Keys20
- Call Soft Keys22
- Programmable Feature Buttons23
Chapter 3: Status Display24
- Call Icons24
- Status Letters25
Chapter 4: Appearance Buttons26
- Call Appearance Buttons27
- Bridged Appearance Buttons27
- Call Coverage Buttons28
- Line Appearance Buttons28
- Part 2: Making and Answering Calls30
Chapter 5: Making Calls31
- Making a Call31
- Making Additional Calls32
- Calling from Your Contacts32
- Calling from the Call Log33
- Redialling a Previous Number34
- Redialling in List Mode34
- Redialling in Last Number Mode34
- Making a35
- Busy Indication35
- Bloc Dialing36
- Dialing a Number in En-Bloc Mode36
- Enabling/Disabling En-Bloc Dialing36
- Withholding Your Number37
- Adjusting the Call Volume37
- Muting a Call38
- Ending Calls38
Chapter 6: Answering Calls39
- Caller Display39
- Answering a New Call40
- Answering Another Call41
- Diverting a Call to Voicemail42
- Silence (Ignore) an Alerting Call42
- Dropping an Incoming Call42
- Page Calls43
- Displaying Other Calls43
- Using Call Pickup44
- Call Pickup Short Codes44
Chapter 7: Redialling46
- Redialling in List Mode46
- Redialling a Previous Number47
- Selecting Your Redial Mode47
Chapter 8: Transferring Calls48
- Transferring a Call to Voicemail49
- Transferring a Held Call49
- Transferring a Call to Your Mobile50
Chapter 9: Holding Calls51
- Holding Conference Calls52
- Holding a Call52
- Taking a Call off Hold52
- Switching between Calls53
- Transferring a Held Call53
Chapter 10: Parking Calls55
- Parking Short Codes55
- Parking Calls (Features Menu)56
- Unparking Calls Using the Status Menu56
- Park & Page57
Chapter 11: Conferencing59
- Starting a Conference59
- Turning a Normal Call into a Conference60
- Adding Another Party Using Hold60
- Adding Another Party Without Using Hold61
- Viewing Conference Details61
- Dropping/Muting Parties62
- Holding a Conference Call62
- Exiting a Conference62
- Context Sensitive Conferencing63
- Conference Short Codes64
- Part 3: Redirecting Your Calls66
- Call Redirection Options66
Chapter 12: Forwarding Calls68
- Forward Unconditional (Status Menu)69
- Forward Unconditional (Features Menu)70
- Forward on Busy/No Answer (Features Menu)70
- Forward on no Answer (Status Menu)71
- Forward on Busy (Status Menu)72
- Call Forwarding Short Codes72
Chapter 13: Do Not Disturb74
- DND On/Off (Features Menu)74
- DND off (Status Menu)75
- Do Not Disturb Exceptions75
- Do Not Disturb Short Codes76
Chapter 14: Follow Me77
- Follow Me to (Features Menu)77
- Follow Me (Status Menu)78
- Follow Me here (Features Menu)78
- Follow Me here (Status Menu)79
- Follow Me Short Codes79
Chapter 15: Twinning81
- Switching Mobile Twinning on82
- Changing Your Twinning Number82
- Transferring a Call to Your Mobile83
- Reclaiming a Twinned Call83
- Switching Mobile Twinning off83
- Part 4: Contacts and Call Log85
Chapter 16: Contacts86
- How the Directory Search Works87
- Managing External Contacts90
- Viewing Contacts90
- Making a Call from the Directory91
- Using the Directory for Other Functions92
- Adding a New Contact92
- Adding a Contact from Your Call Log93
- Editing a Contact94
- Deleting a Contact94
Chapter 17: Using the Call Log96
- Missed Calls96
- Missed Group Calls97
- Accessing Your Call Log97
- Making a Call from Your Call Log98
- Viewing Call Details98
- Deleting a Call from Your Call Log99
- Deleting the Whole Call Log100
- Adding a Call Log Call to Your Contacts100
- Part 5: Voicemail102
Chapter 18: Voicemail103
- Message Waiting Indication103
- Accessing the Visual Voice Menus104
- Checking Messages Using Visual Voice104
- Leaving a Message105
- Using Voicemail Email106
- Recording Your Mailbox Greeting106
- Record Your Name107
- Changing Your Voicemail Code108
- Switching Voicemail On/Off108
- Transferring a Call to Voicemail109
- Sending an Incoming Call to Your Mailbox109
- Voicemail Short Codes109
- Other Mailbox Guides110
- Part 6: Other Features111
Chapter 19: Account Codes112
- Forced Account Codes112
- Manual Account Code Entry113
Chapter 20: Headset Operation114
- Using a Headset114
- Headset Caller Volume115
- Automatic Gain Control115
- Default Handsfree Audio Path115
Chapter 21: Handsfree Speaker Operation117
- Using Handsfree117
- Speaker Volume118
- Default Audio Path118
- Automatic Gain Control119
Chapter 22: Logging In/Out120
- Logging in121
- Logging in on Another User's Phone121
- Logging in on a "Not Logged In" Phone122
- Logging in on an Unregistered Phone122
- Logging out122
- Changing Your Security PIN123
- Locking Your Phone124
- Unlocking Your Phone124
- Auto Lock125
- Login Short Codes125
Chapter 23: Groups127
- Group Membership127
- Switching Your Group Membership On/Off (Status Menu)128
- Switching Your Group Membership On/Off (Features Menu)128
- Group Service Status and Fallback129
- Changing a Group's Service Status (Features Menu)129
- Changing a Group's Service Status (Status Menu)130
- Changing a Group's Fallback Destination131
- Short Codes131
- Part 7: Phone Configuration133
Chapter 24: Ringer Controls134
- Disabling the Ringer134
- Switching Audible Alerting On/Off134
- Switching Visual Alerting On/Off135
- Coverage Ring135
- Ringer Volume136
- Internal Auto-Answer136
Chapter 25: Display Controls138
- Display Brightness138
- Display Contrast139
- Last Call Duration Display139
- Call Timer Display139
- Display Language140
- Auto Display Waiting Call140
- Show Phone Screen141
- Inactivity Timer (Auto-Return)141
Chapter 26: Volume and Sound143
- Button Clicks143
- Error Tones144
- Ringer Volume144
- Handset Volume144
- Headset Volume145
- Speaker Volume145
- Automatic Gain Control145
- Default Handsfree Audio Path146
Chapter 27: Programmable Feature Buttons147
- Editing Your Programmable Buttons147
- Programmable Button Features148
- Abbreviated Dial Button149
- Absence Text Button149
- Account Code Button149
- Auto Answer Button149
- Call Forward All Button149
- Call Park Button150
- Call Park to Other Button150
- Call Pickup Button150
- Call Pickup any Button151
- Conf Meet Me Button151
- Drop Button151
- Flash Hook Button151
- Group Button151
- Page Button151
- Park and152
- Ringer off Button152
- Self-Administer Button152
- Send All Calls Button152
- Suppress Digits Button152
- Twinning Button153
- User Button153
- Part 8: Miscellaneous154
Chapter 28: Short Codes155
Chapter 29: System Administration158
- Checking the System Information158
- Checking the Time Server Status159
- Setting the Date159
- Setting the Time160
- Setting the Time Offset161
- Restarting the System161
- Managing the Memory Cards162
- Reporting System Alarms164
Chapter 30: The Status Menu165
- Do Not Disturb165
- Follow Me to166
- Follow Me here166
- Forward on Busy166
- Forward on no Answer167
- Forward Unconditional168
- Forwarded here168
- Group Membership169
- Group Status169
- Switch Mobile Twinning off170
- Parked Calls170
- System Alarms171
Chapter 31: Menus172
- Status Menu172
- Features Menu172
- Menu Access Control172
Chapter 32: Entering Text Characters174
- Entering Characters for a Directory Search174
- Entering Additional and Accented Characters174
- Related Links174
- Entering Text Characters174
- Entering Characters for Other Functions175
- Part 9: Further Help176
Chapter 33: Additional Help and Documentation177
- Forgotten Password177
- Getting Help177
- Additional Documentation178

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