Chapter 6: Answering Calls
Your phone lets you handle multiple calls at the same time. Whilst you can only have one call
connected (talking) at any moment, you can have other calls waiting to be answered and further
calls on hold.
Each call appears on one of the phone's appearance buttons, see Appearance Buttons on page 26.
The system doesn't treat you as busy to further calls until all your available call appearance buttons
are in use.
Related links
Caller Display on page 39
Answering a New Call on page 40
Answering Another Call on page 41
Diverting a Call to Voicemail on page 42
Silence (Ignore) an Alerting Call on page 42
Dropping an Incoming Call on page 42
Page Calls on page 43
Displaying Other Calls on page 43
Using Call Pickup on page 44
Call Pickup Short Codes on page 44
Caller Display
For incoming calls, in addition to the audible ring and ringer light, the phone displays information
about the caller.
Name Matching
Where possible, the IP Office system displays a name rather than a caller's number.
• For internal callers, all users and groups have names in the IP Office system configuration.
• For external callers, it tries to match the caller's number to names in the systems directory. It
can also match the number to a name in your personal directory. A personal directory match
overrides any system directory match.
Caller Display Text
In the table below, Caller represents the name or number of the caller.
March 2023 Using 1408/1416 Phones on IP Office 39
Comments on this document? infodev@avaya.com
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