• To switch to handsfree, press the SPEAKER key. If you were using the handset you,
can now safely replace it.
• To switch to headset mode, press the HEADSET key. If you were using the handset,
you can now safely replace it.
• If you have answered the call on the speaker or headset, pressing the SPEAKER or
HEADSET key again before you select another mode ends the call.
• Just pressing the call appearance key or any other appearance button puts the current
call on hold.
Related links
Answering Calls on page 39
Answering Another Call
Your phone lets you handle multiple calls at the same time. Whilst you can only have one call
connected (talking) at any time, you can have other calls on hold.
A slow flashing red lamp on an appearance button indicates an alerting call. For additional calls,
there is no ringing or just a single alert tone.
If you are already on a call, answering a new call automatically put that existing call on hold unless
your first press
Drop.
• Note: This guide assumes that auto hold is enabled (the default). The system administrator
can disable auto hold for the system, in which case calls are automatically disconnected
rather than put on hold.
Procedure
1. To answer the waiting call, press the appearance key indicating the new call. The new call
is answered and your existing call is automatically put on hold.
2. You can switch between calls by pressing the appearance button of the call to which you
want to speak.
3. The soft key functions shown relate to the call which is currently highlighted. Normally that
is the call just answered or represented by the last appearance key pressed, but using
the cursor keys below the display you can change which call is highlighted whilst still
remaining connected to your current call.
Related links
Answering Calls on page 39
Answering Another Call
March 2023 Using 1408/1416 Phones on IP Office 41
Comments on this document? infodev@avaya.com
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