Chapter 9: Holding Calls
You can hold one or more calls.
• The held call still occupies the appearance button on which it was made or answered. A fast
flashing green lamp is used to indicate held calls.
• The caller hears music on hold. If your system does not have music on hold available, the
caller hears double-beep tones every few seconds.
• Calls that you leave on hold for too long return to your phone (when it is idle). The default
return delay is 15 seconds, but can be changed by the system administrator. Returning calls
ignore any forwarding or do not disturb settings.
• If you have more than one held call, or one held call and a connected call, pressing the Conf
soft key starts a conference between yourself and the calls.
Holding a call and parking a call are two similar actions. The table below summarizes the main
differences between parking a call and holding a call.
When used to park or hold a call...
Hold Park
... the call occupies an appearance button. Yes No
... the caller hears music on hold if available. Yes Yes
... the call can be retrieved by other users dialing a short code. No Yes
... the call recalls you automatically if your phone is idle. Yes Yes
... can be used with conference calls. Yes Yes
... can be used to start or add calls to a conference. No No
... the call is assigned a unique ID. No Yes
Related links
Holding Conference Calls on page 52
Holding a Call on page 52
Taking a Call Off Hold on page 52
Switching Between Calls on page 53
Transferring a Held Call on page 49
March 2023 Using 1408/1416 Phones on IP Office 51
Comments on this document? infodev@avaya.com
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