Avaya 1408 - Page 54

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d. Held calls that are not pending transfer are not affected. Moreover, it is not possible to

have more than one call 'on hold pending transfer'.

Related links

Transferring Calls on page 48

Holding Calls on page 51

Holding Calls

March 2023 Using 1408/1416 Phones on IP Office 54

Comments on this document? infodev@avaya.com

Table of Contents

default chapter5
- Table of Contents5
- Pressing Another Key Adds the Characters from that Key. for Example: Now Dialing7
- Part 1: Your Phone12
Chapter 1: Phone Overview13
- Important Safety Information13
- 1408 Telephone13
- 1416 Telephone15
- Button Modules17
- The Phone Stand18
Chapter 2: Phone Keys and Display20
- Phone Keys20
- Call Soft Keys22
- Programmable Feature Buttons23
Chapter 3: Status Display24
- Call Icons24
- Status Letters25
Chapter 4: Appearance Buttons26
- Call Appearance Buttons27
- Bridged Appearance Buttons27
- Call Coverage Buttons28
- Line Appearance Buttons28
- Part 2: Making and Answering Calls30
Chapter 5: Making Calls31
- Making a Call31
- Making Additional Calls32
- Calling from Your Contacts32
- Calling from the Call Log33
- Redialling a Previous Number34
- Redialling in List Mode34
- Redialling in Last Number Mode34
- Making a35
- Busy Indication35
- Bloc Dialing36
- Dialing a Number in En-Bloc Mode36
- Enabling/Disabling En-Bloc Dialing36
- Withholding Your Number37
- Adjusting the Call Volume37
- Muting a Call38
- Ending Calls38
Chapter 6: Answering Calls39
- Caller Display39
- Answering a New Call40
- Answering Another Call41
- Diverting a Call to Voicemail42
- Silence (Ignore) an Alerting Call42
- Dropping an Incoming Call42
- Page Calls43
- Displaying Other Calls43
- Using Call Pickup44
- Call Pickup Short Codes44
Chapter 7: Redialling46
- Redialling in List Mode46
- Redialling a Previous Number47
- Selecting Your Redial Mode47
Chapter 8: Transferring Calls48
- Transferring a Call to Voicemail49
- Transferring a Held Call49
- Transferring a Call to Your Mobile50
Chapter 9: Holding Calls51
- Holding Conference Calls52
- Holding a Call52
- Taking a Call off Hold52
- Switching between Calls53
- Transferring a Held Call53
Chapter 10: Parking Calls55
- Parking Short Codes55
- Parking Calls (Features Menu)56
- Unparking Calls Using the Status Menu56
- Park & Page57
Chapter 11: Conferencing59
- Starting a Conference59
- Turning a Normal Call into a Conference60
- Adding Another Party Using Hold60
- Adding Another Party Without Using Hold61
- Viewing Conference Details61
- Dropping/Muting Parties62
- Holding a Conference Call62
- Exiting a Conference62
- Context Sensitive Conferencing63
- Conference Short Codes64
- Part 3: Redirecting Your Calls66
- Call Redirection Options66
Chapter 12: Forwarding Calls68
- Forward Unconditional (Status Menu)69
- Forward Unconditional (Features Menu)70
- Forward on Busy/No Answer (Features Menu)70
- Forward on no Answer (Status Menu)71
- Forward on Busy (Status Menu)72
- Call Forwarding Short Codes72
Chapter 13: Do Not Disturb74
- DND On/Off (Features Menu)74
- DND off (Status Menu)75
- Do Not Disturb Exceptions75
- Do Not Disturb Short Codes76
Chapter 14: Follow Me77
- Follow Me to (Features Menu)77
- Follow Me (Status Menu)78
- Follow Me here (Features Menu)78
- Follow Me here (Status Menu)79
- Follow Me Short Codes79
Chapter 15: Twinning81
- Switching Mobile Twinning on82
- Changing Your Twinning Number82
- Transferring a Call to Your Mobile83
- Reclaiming a Twinned Call83
- Switching Mobile Twinning off83
- Part 4: Contacts and Call Log85
Chapter 16: Contacts86
- How the Directory Search Works87
- Managing External Contacts90
- Viewing Contacts90
- Making a Call from the Directory91
- Using the Directory for Other Functions92
- Adding a New Contact92
- Adding a Contact from Your Call Log93
- Editing a Contact94
- Deleting a Contact94
Chapter 17: Using the Call Log96
- Missed Calls96
- Missed Group Calls97
- Accessing Your Call Log97
- Making a Call from Your Call Log98
- Viewing Call Details98
- Deleting a Call from Your Call Log99
- Deleting the Whole Call Log100
- Adding a Call Log Call to Your Contacts100
- Part 5: Voicemail102
Chapter 18: Voicemail103
- Message Waiting Indication103
- Accessing the Visual Voice Menus104
- Checking Messages Using Visual Voice104
- Leaving a Message105
- Using Voicemail Email106
- Recording Your Mailbox Greeting106
- Record Your Name107
- Changing Your Voicemail Code108
- Switching Voicemail On/Off108
- Transferring a Call to Voicemail109
- Sending an Incoming Call to Your Mailbox109
- Voicemail Short Codes109
- Other Mailbox Guides110
- Part 6: Other Features111
Chapter 19: Account Codes112
- Forced Account Codes112
- Manual Account Code Entry113
Chapter 20: Headset Operation114
- Using a Headset114
- Headset Caller Volume115
- Automatic Gain Control115
- Default Handsfree Audio Path115
Chapter 21: Handsfree Speaker Operation117
- Using Handsfree117
- Speaker Volume118
- Default Audio Path118
- Automatic Gain Control119
Chapter 22: Logging In/Out120
- Logging in121
- Logging in on Another User's Phone121
- Logging in on a "Not Logged In" Phone122
- Logging in on an Unregistered Phone122
- Logging out122
- Changing Your Security PIN123
- Locking Your Phone124
- Unlocking Your Phone124
- Auto Lock125
- Login Short Codes125
Chapter 23: Groups127
- Group Membership127
- Switching Your Group Membership On/Off (Status Menu)128
- Switching Your Group Membership On/Off (Features Menu)128
- Group Service Status and Fallback129
- Changing a Group's Service Status (Features Menu)129
- Changing a Group's Service Status (Status Menu)130
- Changing a Group's Fallback Destination131
- Short Codes131
- Part 7: Phone Configuration133
Chapter 24: Ringer Controls134
- Disabling the Ringer134
- Switching Audible Alerting On/Off134
- Switching Visual Alerting On/Off135
- Coverage Ring135
- Ringer Volume136
- Internal Auto-Answer136
Chapter 25: Display Controls138
- Display Brightness138
- Display Contrast139
- Last Call Duration Display139
- Call Timer Display139
- Display Language140
- Auto Display Waiting Call140
- Show Phone Screen141
- Inactivity Timer (Auto-Return)141
Chapter 26: Volume and Sound143
- Button Clicks143
- Error Tones144
- Ringer Volume144
- Handset Volume144
- Headset Volume145
- Speaker Volume145
- Automatic Gain Control145
- Default Handsfree Audio Path146
Chapter 27: Programmable Feature Buttons147
- Editing Your Programmable Buttons147
- Programmable Button Features148
- Abbreviated Dial Button149
- Absence Text Button149
- Account Code Button149
- Auto Answer Button149
- Call Forward All Button149
- Call Park Button150
- Call Park to Other Button150
- Call Pickup Button150
- Call Pickup any Button151
- Conf Meet Me Button151
- Drop Button151
- Flash Hook Button151
- Group Button151
- Page Button151
- Park and152
- Ringer off Button152
- Self-Administer Button152
- Send All Calls Button152
- Suppress Digits Button152
- Twinning Button153
- User Button153
- Part 8: Miscellaneous154
Chapter 28: Short Codes155
Chapter 29: System Administration158
- Checking the System Information158
- Checking the Time Server Status159
- Setting the Date159
- Setting the Time160
- Setting the Time Offset161
- Restarting the System161
- Managing the Memory Cards162
- Reporting System Alarms164
Chapter 30: The Status Menu165
- Do Not Disturb165
- Follow Me to166
- Follow Me here166
- Forward on Busy166
- Forward on no Answer167
- Forward Unconditional168
- Forwarded here168
- Group Membership169
- Group Status169
- Switch Mobile Twinning off170
- Parked Calls170
- System Alarms171
Chapter 31: Menus172
- Status Menu172
- Features Menu172
- Menu Access Control172
Chapter 32: Entering Text Characters174
- Entering Characters for a Directory Search174
- Entering Additional and Accented Characters174
- Related Links174
- Entering Text Characters174
- Entering Characters for Other Functions175
- Part 9: Further Help176
Chapter 33: Additional Help and Documentation177
- Forgotten Password177
- Getting Help177
- Additional Documentation178

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