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Avaya 1416 - Phone Diagram and Key Identification

Avaya 1416
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Service: 604 -856- 9155
Email: service@natg.ca
Last Number Redial
Press Redial key
Scroll through your outgoing calls
Lift handset to connect call or Press the Phone Icon to exit
Call History
Press Call Log key
Use your arrows to scroll through All calls (incoming & outgoing) OR Use your arrows
to choose the list you’d like to scroll through (Outgoing, Incoming or Missed calls)
Press Call soft key to dial number OR Press the Phone Icon to exit
Note: If you see icon on your display, it means you’ve missed a call.
Conference Calls
Make or Receive 1
st
call, when connected, press Hold soft key
Make or Receive 2
nd
call, press Hold soft key
Make or Receive 3
rd
call (if applicable)
Press Conf key to join all calls
Note: You will be assigned a conf # (usually starting at 100(see display)). Internal staff can join the
conference by dialing that conf number from their phone. An outside caller can also be transferred
to the conference number
Enter Personal Contacts:
Stores 100 personal numbers
Press Contacts key
Press your right arrow until you see Personal
Press New soft key
Spell out the name of the contact
Press Number key on display or use arrow to enter phone number
Dial 9 + Phone Number
Press Save soft key
Calling out from Contacts:
Press Contacts key, Use the left and right arrows to access your different directories:
a. All Accesses all directories
b. External Only external system wide speed dials(entered by system administrator)
c. Groups Hunt groups(if applicable) ex. Accounting dept., service dept
d. Users Internal Staff Directory
e. Personal Numbers you have stored in your personal directory
Key in the name of the contact you’d like to search or use the up and down arrows to scroll
through the list of contacts
Press Call to call or details to see the details of the contact

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