Troubleshooting Guidelines
60 1600 Series IP Telephone Installation and Maintenance Guide
Packet Error CAUSE: Protocol timeout error.
RESOLUTION: Reenter the correct extension and password. If the
condition persists, contact the System Administrator.
Password Error CAUSE: The call server does not recognize the password entered.
RESOLUTION: Confirm the password is correct, then try registration
again, taking particular care to enter the password accurately.
Request Error CAUSE: The gatekeeper believes the telephone’s registration request is
improperly formatted.
RESOLUTION: The telephone will automatically attempt to register with
the next gatekeeper on its list. If the problem persists, reboot the
telephone.
Restarting... CAUSE: The telephone is in the initial stage of rebooting.
RESOLUTION: Allow the telephone to continue.
Subnet conflict CAUSE: The telephone is not on the same VLAN subnet as the router.
RESOLUTION: Administer an IP address on the telephone using Static
Addressing Installation, or administer network equipment to administer
the telephone appropriately.
System busy CAUSE: Most likely, the number of IP endpoints on the call server is
already at maximum, Less likely, network resource is unavailable.
RESOLUTION: The telephone was attempting to access a network
resource (DHCP server, HTTP server, or the call server) and was not
successful. Check the resource being called upon for its availability. If
the resource appears operational and properly linked to the network,
verify that addressing is accurate and that a communication path exists
in both directions between the telephone and the resource.
System Error CAUSE: The call server has an unspecified problem.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
Undefined Error CAUSE: The call server has rejected registration for an unspecified
reason.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
Updating: DO
NOT UNPLUG THE
TELEPHONE
CAUSE: The telephone is updating its software image.
RESOLUTION: Allow the telephone to continue.
Wrong Set Type CAUSE: The call server does not recognize the set type.
RESOLUTION: Ensure the call server is properly administered to
expect the appropriate telephone for the IP address and extension.
Table 2: Possible Error and Status Messages During Installation of 1600 Series IP
Telephones (continued)
Message Cause/Resolution
4 of 4
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