3600 Series Wireless IP Phone Installation
3600 Series IP Phone Installation Page 62
IP Office 4.0 15-601082 Issue 05a (22nd May 2007)
• DL Not On Sector
The phone software files loaded are incorrect or corrupted. Action: Download the correct phone
software and restart the phone.
• DO NOT POWER OFF
The wireless phone is in a critical section of the software update. Action: None. Do not remove
the battery or attempt to power off the phone while this is displayed. Doing so may require the
phone to be returned to Avaya to be recovered.
• Duplicate IP
The wireless phone has detected another device with its same IP address. Action: If using
DHCP, check that the DHCP server is properly configured to avoid duplicate addresses. If using
static IP, check that the wireless phone was assigned a unique address.
• Erase Failed
Download process failed to erase the memory in the wireless phone. Action: Operation will retry
but may eventually report the error “int. error: 0F” Power cycle the phone.
• Erasing Memory
The wireless phone has determined that a download should occur and is erasing the current
software from memory. Action: None. When the progress bar fills the display line the erase
operation is complete.
• Error!...
A fatal software error has occurred. All handset operation is halted and any call is lost. Action:
This message appears during Halt on Error mode. An error message is displayed below Error!.
Note the details of the message and restart the handset.
• Extension Error
Displayed for 5 seconds when all of the IP Offices contacted indicate that they do not recognize
the current extension as valid. Action: The user will be asked to enter a valid extension and
password.
• Extension in use
The phone is trying to register with an extension that is already registered on IP Office.
• Files Too Big
The phone software files loaded are incorrect or corrupted. Action: Download the correct phone
software and restart the phone.
• Flash Config Error
The phones internal configuration is corrupt. Action: Select Restore Defaults from the phone
Admin menu.
• Incompatible
The switch is rejecting the software version presented by the phone. Action: If this condition
persists, contact the system administrator.
• Initializing...
The wireless phone is performing power on initialization. Action: None. This is information only.
• Internal Err. ##
The wireless phone has detected a fault from which it cannot recover. Action: Record the error
code so that it can be reported. Turn the wireless phone off and then on again. If the error
persists, try registering a different wireless phone to the phone port. If error still persists, contact
Avaya Technical Support and report the error.
• Low Battery (and beep)
Action: On call: the battery icon displays and a soft beep will be heard when the user is on the
wireless phone and the battery charge is low. User has 15–30 minutes of battery life left. Action:
Not on call: The battery icon displays whenever the battery pack charge is low The message Low
Battery and a beep sound indicate a critically low battery charge when user is not on the wireless
phone. The wireless phone will not work until the battery pack is charged.
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