Avaya 3641 - Appendix C: Wireless IP Telephone Status Messages

Wireless IP Telephone Status Messages
Issue 6, January 2011 135
3. Appendix C: Wireless IP Telephone Status Messages
Wireless IP Telephone status messages provide information about the Avaya 3641/3645
Wireless IP Telephone's communication with the AP and host telephone system. The
following table summarizes the status messages, in alphabetical order.
Message Description Action
Download failure icon Update handset code in the TFTP server and
power cycle the handset.
3 chirps Wireless IP Telephone is not able to
communicate with the best AP, probably
because that AP has no bandwidth available.
None. This is only a warning, the call will
hand-off to the best AP once it becomes
available.
802.1X Failure
Xxxxxxxxxxxx XXX
When WPA2-Enterprise or Cisco FSR is
selected, the handset failed to connect
because the user credentials are restricted
based on the user account properties. In the
case of EAP-FAST, the PAC ID may not match
the username.
The second line of the error message contains
the twelve digits of the AP MAC address and
three digits that indicate the error code as
defined in RFC2759.
Verify and resolve if the user account has
any restrictions such password expired,
account restricted/ disabled, or in case of
EAP-FAST, the handset PAC and username
matching the authentication server.
Address Mismatch Wireless IP Telephone software download files
are incorrect or corrupted.
Download new software from the Avaya site
per Software Maintenance.
Assoc Failed xxxxxxxxxxxx x…x – AP MAC address
Wireless IP Telephone association was refused
by AP; displays MAC of failing AP.
Check Wireless IP Telephone and AP security
settings and certificated.
Check network settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Assoc Timeout
xxxxxxxxxxxx
x…x – AP MAC address
Wireless IP Telephone did not receive
association response from AP; displays MAC of
failing AP.
Check Wireless IP Telephone and AP security
settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Auth Failed xxxxxxxxxxxx x…x – AP MAC address
Wireless IP Telephone authentication was
refused by AP; displays MAC of failing AP.
Check Wireless IP Telephone and AP security
settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Auth Timeout
xxxxxxxxxxxx
x…x – AP MAC address
Wireless IP Telephone did not receive
authentication response from AP; displays
MAC of failing AP.
Check Wireless IP Telephone and AP security
settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Bad Code Type xx
Expected Code Type yy
xx, yy – software license types
Wireless IP Telephone software does not match
current handset license selection.
Download new software from the Avaya site
per Software Maintenance.
Bad Config Some needed configuration parameter has not Check all required Wireless IP Telephone