Chapter 7: Troubleshooting
Operational problems
Fault Probable cause Action or comment
No display The battery level is low or the
handset is defective.
Charge the battery or contact
system administrator.
Sound off is on, or ringer volume
set to silent, or the handset is
defective.
No ringing Sound off is on, or ringer volume
set to silent, or the handset is
defective.
Long press Sound off, or increase
volume, or contact system
administrator.
No change in time and date
setting
PBX dependent. Changes in the handset appear
after a maximum of 24 hours after
a change in the system or by
turning the handset off and on
again.
Cannot mute handset by long
pressing Sound off or Mute
Not possible to set the ring volume
to Silent.
Handset, with In charger > Other
actions > Sound off enabled, is
not muted when placed in charger.
A handset restriction preventing
the user to silence the handset.
Enable the parameter Possible to
turn off sound.
Cannot switch off handset by long
pressing On-hook.
Handset, with In charger > Other
actions > Sound off enabled, is
not switched off when placed in
charger.
A handset restriction preventing
the user to switch off the handset.
Enable the parameter Possible to
switch off handset.
July 2017 Using Avaya 3730 DECT handsets connected to Avaya Integral Enterprise Software
IEE 7.2 44
Comments on this document? infodev@avaya.com
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