What to do if my Avaya 3730 shows 'No System'?
If your Avaya IP Phone displays 'No System', it indicates that the handset is out of coverage range or is defective. Stop the beep with the Sound off button and move back into the coverage range.
What to do if my Avaya 3730 IP Phone says 'Not allowed'?
If your Avaya IP Phone displays 'Not allowed', it could be due to several reasons related to shared phone functionality or incorrect credentials: * Another handset is using the same extension. * Incorrect password (AC code) was entered. * The extension (User) does not exist. * The password is not correct. To resolve this: 1. Logout from the handset that uses the same extension. 2. Enter #11*# on the keypad and press Off-hook to logout from the shared phone. 3. Ensure that you entered the correct extension. 4. Ensure that you entered the correct password. If needed, contact your system administrator.
What to do if my Avaya 3730 displays 'Service needed Hardware error'?
If your Avaya IP Phone displays 'Service needed Hardware error', it indicates a communication problem between components in the handset. Restart the handset. If the problem persists, send the handset for service.
How to fix no display on Avaya Handsets?
If your Avaya Handsets display is blank, it could be due to a low battery or a handset defect. Try charging the battery. If that doesn't work, contact your system administrator.
Why can't I mute my Avaya IP Phone handset by long pressing Sound off?
If you cannot mute your Avaya IP Phone handset by long pressing the Sound off button, it is likely due to a handset restriction preventing users from silencing the handset. Enable the parameter 'Possible to turn off sound'; refer to the handset’s Configuration Manual.
Why can't I switch off my Avaya IP Phone handset by long pressing On-hook?
If you cannot switch off your Avaya IP Phone handset by long pressing the On-hook button, it's probably because there is a handset restriction in place that prevents you from switching off the handset. Enable the parameter 'Possible to switch off handset'; consult the handset’s Configuration Manual.
What does 'Could not encrypt connection' mean on my Avaya 3730 IP Phone?
If your Avaya IP Phone displays 'Could not encrypt connection', the 'Encryption Required' parameter is enabled in the handset, but it's combined with either unencrypted or unsupported base stations. To fix this: 1. Disable the 'Encryption required' parameter in the handset via PDM/Device Manager. 2. Enable encryption in the base station(s).
What should I do if my Avaya IP Phone displays 'No access'?
If your Avaya IP Phone displays 'No access', it means the network is in range, but you lack the necessary access rights. Try switching the handset off and then on again, or contact your system administrator.
What to do if my Avaya 3730 IP Phone displays 'Voice mail number not defined'?
If your Avaya IP Phone displays 'Voice mail number not defined', it means that there is no Voice mail number defined in the handset. Define a Voice mail number via PDM/Device Manager.
Why is the time and date not changing on my Avaya 3730?
The time and date settings on your Avaya IP Phone are PBX dependent. Changes in the handset will appear up to 24 hours after a change in the system, or by turning the handset off and on again.
General| Headset Support | 3.5mm headset jack |
|---|---|
| Bluetooth | No |
| Vibration | Yes |
| Push-to-Talk (PTT) | No |
| Battery | Li-Ion 1100 mAh |
| Protocols | SIP |
Outlines the menu structure for call-related functions.
Covers settings for sound and alerts like volume and ring signals.
Covers phone lock and keypad lock settings.
Explains how to use the In Call menu during an active call.
Details functions like mute, new call, transfer, conference.
Step-by-step guide to power on/off the handset.
Procedures for locking/unlocking keypad when idle.
Procedures for locking/unlocking keypad during a call.
How to activate and configure phone lock for security.
Methods to answer and end active calls.
How to make emergency calls, even when locked.
How to set up call diversion rules.
Accessing contacts and muting microphone during a call.
Procedures for transferring and initiating conference calls.
Handling incoming calls and setting callbacks.
How to call contacts from local, company, and central phonebooks.
Procedures for editing and removing contacts.
How to access and check voicemail.
Accessing hidden menus for system administration.
How to upgrade handset software and configure features.
Table of common faults, causes, and solutions.
Table of display messages, causes, and actions.
Steps to enable and disable automatic phone lock.
How to change the phone lock PIN.
How to change systems and subscribe the handset to a DECT system.
Overview of the easy handset replacement process.
General safety guidelines for handset operation.
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