Changing your VPN password................................................................................................ 29
IKE PSK screen.................................................................................................................... 30
IKE Phase 1 screen field descriptions..................................................................................... 30
IKE Phase 2 screen field descriptions..................................................................................... 31
IKE over TCP screen field descriptions................................................................................... 32
VPN text entry screen............................................................................................................ 32
IP address screen................................................................................................................. 33
Chapter 6: User Authentication and VPN Sleep................................................................... 34
Introduction........................................................................................................................... 34
User Authentication............................................................................................................... 34
VPN user name entry screen............................................................................................ 34
VPN Password Reuse screen.......................................................................................... 35
VPN password entry screen............................................................................................. 35
VPN sleep mode................................................................................................................... 37
VPN sleep mode keys..................................................................................................... 37
Chapter 7: Troubleshooting................................................................................................... 38
VPN Authentication Failed..................................................................................................... 38
VPN Tunnel Failure............................................................................................................... 38
Need IKE ID/PSK.................................................................................................................. 38
Need phone certificate........................................................................................................... 39
Invalid Configuration.............................................................................................................. 39
No DNS Server Response..................................................................................................... 39
Bad Gateway DNS Name....................................................................................................... 40
Gateway certificate invalid...................................................................................................... 40
Phone certificate invalid......................................................................................................... 41
IKE Phase 1 No Response..................................................................................................... 41
IKE ID/PSK invalid................................................................................................................. 42
IKE Phase 1 failure................................................................................................................ 42
IKE Phase 2 No Response..................................................................................................... 42
IKE Phase 2 failure................................................................................................................ 43
IKE keep-alive failure............................................................................................................. 44
IKE SA expired...................................................................................................................... 44
IPSec SA expired.................................................................................................................. 44
VPN tunnel terminated........................................................................................................... 45
SCEP: Failed........................................................................................................................ 45
Appendix A: VPN parameters................................................................................................ 46
VPN configuration profiles...................................................................................................... 46
DHCPACK messages............................................................................................................ 48
Time to service functionality................................................................................................... 48
VPN parameters.................................................................................................................... 49
Glossary................................................................................................................................... 60
Contents
6 VPN Setup Guide for 9600 Series IP Telephones March 2015
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