Avaya 9600 Series - Page 4

Chapter 10: Holding Calls...................................................................................................... 64
Holding Conference Calls....................................................................................................... 64
Holding a Call....................................................................................................................... 65
Taking a Call Off Hold............................................................................................................ 65
Switching Between Calls........................................................................................................ 65
Transferring a Held Call......................................................................................................... 66
Chapter 11: Parking Calls....................................................................................................... 68
Parking Short Codes.............................................................................................................. 68
Parking Calls (Features Menu)............................................................................................... 69
Unparking Calls Using the Status Menu.................................................................................. 69
Park & Page......................................................................................................................... 70
Chapter 12: Transferring Calls............................................................................................... 72
Transferring a Call to Voicemail.............................................................................................. 73
Transferring a Held Call......................................................................................................... 73
Transferring a Call to Your Mobile........................................................................................... 74
Chapter 13: Account Codes................................................................................................... 75
Forced Account Codes.......................................................................................................... 75
Manual Account Code Entry................................................................................................... 76
Chapter 14: Conferencing...................................................................................................... 77
Starting a Conference............................................................................................................ 77
Turning a Normal Call Into a Conference................................................................................. 78
Adding Another Party Using Hold............................................................................................ 78
Adding Another Party Without Using Hold............................................................................... 79
Viewing Conference Details................................................................................................... 79
Dropping/Muting Parties......................................................................................................... 80
Holding a Conference Call..................................................................................................... 80
Exiting a Conference............................................................................................................. 80
Context Sensitive Conferencing.............................................................................................. 81
Conference Short Codes........................................................................................................ 82
Chapter 15: Headset Operation............................................................................................. 84
Using a Heaset..................................................................................................................... 84
Headset Caller Volume.......................................................................................................... 85
Automatic Gain Control.......................................................................................................... 85
Default Handsfree Audio Path................................................................................................ 85
Using Bluetooth Headsets...................................................................................................... 86
Enabling Bluetooth Support.............................................................................................. 86
Pairing a Bluetooth Headset............................................................................................. 87
Selecting a Paired Headset.............................................................................................. 87
Headset Alert Sounds............................................................................................................ 88
Chapter 16: Handsfree Speaker Operation........................................................................... 89
Using Handsfree................................................................................................................... 89
Speaker Volume.................................................................................................................... 90
Contents
April 2020 9600 Series Phone User Guide 4
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