Avaya 9600 Series - Holding a Call; Taking a Call Off Hold; Switching Between Calls

5. Press Save.
Handling Presence
Presence
If your administrator enabled the presence feature for your phone, the phone displays your
presence information on the top line. With the Presence feature, you can:
• Track the presence information of a contact for whom you set the Track Presence option to
Yes. You can turn on the Track Presence option for a contact while adding a contact or
editing the contact details.
• Manually change your presence status.
You can use the Track Presence feature to view presence information of users in your Contacts
list. With the Track Presence feature, you can see whether the person you want to get in touch
with is available or not, and receive an indication of when that person is available to receive a call.
In addition, when you are on a call, other users can see that you are busy and can call you later,
or contact you using another method.
Viewing contact presence status
Procedure
1. Press Contacts.
2. Scroll to the required contact.
The phone displays presence icon for the contact to show the status.
Changing the presence status
About this task
The phone displays your presence status on the top line that you can change manually.
Procedure
1. Press Avaya Menu.
2. Press Select to select My Presence.
3. Scroll and press Select to choose any of the following options:
• Automatic: To let the phone manage the presence state.
Handling Presence
October 2019 Using Avaya 9601 IP Deskphone SIP 51
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