Avaya 9600 Series - Setting Rules for Enhanced Call Forwarding; Blocking Your Extension from Displaying During Calls

• Enhanced Call Forwarding Busy: To forward calls when the user is busy.
• Enhanced Call Forwarding No reply or Do not answer: To forward calls when the user does
not answer the call.
Setting rules for enhanced call forwarding
About this task
You can use this feature to forward the incoming calls on your deskphone to various destination
numbers based on call type and call state.
Procedure
1. From the feature list, select Enhanced Call Forward.
The deskphone displays a list of enhanced call forwarding rules.
2. Select the required rules from the following list, and enter the corresponding numbers.
• Forward all calls:
• Internal [Enter Number]
• External [Enter Number]
• Forward when busy:
• Internal [Enter Number]
• External [Enter Number]
• Forward when no answer:
• Internal [Enter Number]
• External [Enter Number]
If you have configured a number for any of the rules, the deskphone displays that number
in place of the text Enter Number.
3. Press Save.
4. Perform one of the following actions:
• To activate forwarding for a rule, press Turn on for that rule.
• To activate forwarding for all the rules, press All on.
Blocking your extension from displaying during calls
About this task
You can override the system (default) setting to display your extension on outgoing calls. Use the
Calling Party Number Blocking feature to prevent your number from displaying.
Customization
October 2019 Using Avaya 9601 IP Deskphone SIP 66
Comments on this document? infodev@avaya.com