Avaya 9600 Series - Page 6

Adjusting the Call Volume................................................................................................ 37
Muting a Call................................................................................................................... 38
Ending Calls................................................................................................................... 38
Chapter 6: Answering Calls............................................................................................. 39
Answering a New Call...................................................................................................... 39
Answering Another Call................................................................................................... 40
Diverting a Call to Voicemail............................................................................................. 41
Silence (Ignore) an Alerting Call....................................................................................... 41
Dropping an Incoming Call............................................................................................... 41
Page Calls...................................................................................................................... 42
Displaying Other Calls..................................................................................................... 42
Using Call Pickup............................................................................................................ 43
Call Pickup Short Codes.................................................................................................. 43
Chapter 7: Redialling........................................................................................................ 45
Redialling in List Mode..................................................................................................... 45
Redialling a Previous Number.......................................................................................... 46
Selecting Your Redial Mode............................................................................................. 46
Chapter 8: Transferring Calls........................................................................................... 47
Transferring a Call to Voicemail........................................................................................ 48
Transferring a Held Call................................................................................................... 48
Transferring a Call to Your Mobile..................................................................................... 49
Chapter 9: Holding Calls.................................................................................................. 50
Holding Conference Calls................................................................................................. 50
Holding a Call................................................................................................................. 51
Taking a Call Off Hold...................................................................................................... 51
Switching Between Calls.................................................................................................. 51
Transferring a Held Call................................................................................................... 52
Chapter 10: Parking Calls................................................................................................ 54
Parking Short Codes........................................................................................................ 54
Parking Calls (Features Menu)......................................................................................... 55
Unparking Calls Using the Status Menu............................................................................ 55
Park & Page................................................................................................................... 56
Chapter 11: Conferencing................................................................................................ 58
Starting a Conference...................................................................................................... 58
Turning a Normal Call Into a Conference........................................................................... 59
Adding Another Party Using Hold...................................................................................... 59
Adding Another Party Without Using Hold......................................................................... 60
Viewing Conference Details............................................................................................. 60
Dropping/Muting Parties................................................................................................... 61
Holding a Conference Call............................................................................................... 61
Exiting a Conference....................................................................................................... 61
Context Sensitive Conferencing........................................................................................ 62
Contents
November 2021 Using 9600 Series Phones on Avaya IP Office 6
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