Avaya 9601 - Page 82

Troubleshooting guidelines
82 SIP Deskphones Release 6.4 Installation and Maintenance Guide
The HTTP/HTTPS
script file is ignored
or not used by the
deskphone,
AND the HTTP/
HTTPS server is a
LINUX or UNIX
system.
CAUSE: UNIX and LINUX systems use
case-sensitive addressing and file labels.
RESOLUTION: Verify the file names and path in
the script file are accurately specified.
AND deskphone
administration
recently changed.
CAUSE: The 96xxupgrade.txt file was edited
incorrectly, renamed, etc.
RESOLUTION: Download a clean copy of the
96xxupgrade.txt file from the Avaya support
Web site at
http://www.avaya.com/support, and
do not edit or rename it. Customize or change
only the 46xxsettings file, as discussed in
Chapter 4: Maintaining the 9601, 9608, 9608G,
9611G, 9621G, and 9641G IP deskphones.
The MS Exchange
contacts take too
long to load
CAUSE: The correct Exchange server is not
specified in the parameter
EXCHANGE_SERVER_LIST in the
46xxsettings file.
RESOLUTION: Verify that the MS Exchange
server being used is specified in the settings file.
To view the Exchange server in use, go to:
Outlook > Tools>Options > Mail Setup >
E-mail Accounts > Change
Some settings in the settings file are being
ignored while other settings are being used
properly.
CAUSE: Improper settings file administration.
RESOLUTION: Verify that customized settings
are correctly spelled and formatted.
AND the setting being
ignored is one or more
of the AGC settings.
AND the setting being
ignored is the
TIMEFORMAT
setting.
CAUSE: The user changed the AGC setting(s).
RESOLUTION: Have the user reset the AGC
value(s) back to the desired setting(s).
CAUSE: The time format was changed using
the Avaya Menu Options & Settings.
RESOLUTION: If the time disappears, Reboot
the phone.
Deskphone power is interrupted while the
deskphone is saving the application file and
the HTTP/HTTPS application stops
responding.
CAUSE: The HTTP/HTTPS application stops
responding if power is interrupted while a
deskphone is saving the application file.
RESOLUTION: Restart the phone.
Table 4: Operational error conditions for 9601, 9608, 9608G, 9611G, 9621G, or 9641G IP
deskphones (continued)
Condition Cause/Resolution
5 of 6