Chapter 6: Making a call
If you are not on a call, simply dial the number you want to call. Use the Phone screen to view
and manage calls. Press Phone to view the main Phone screen at any time.
1. Lift the handset, press Speaker or Headset (if applicable), or select an available
line and press OK.
2. Dial the number you want to call.
Making an emergency call
You do not have to be logged in to make an emergency call. If emergency calling was set up
by your system administrator, the Phone screen has an Emergency softkey to immediately
connect you with a preset emergency services number.
1. Press the Emerg softkey. If you do not see an Emerg softkey, pick up the handset or
press the Phone button, then press the Emerg softkey.
2. If the telephone prompts "Do you want to make an emergency call?" press the Yes
softkey.
Some phone systems will call back to confirm the emergency status. The phone
automatically answers the incoming call on the Speaker and displays “Emergency
Call in Progress”.
3. To end the emergency call, press the Drop softkey or press the Speaker button.
Clearing a number
Press Clear to erase all dialed digits and enter a new number.
Avaya one-X
™
Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009 29
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