Avaya 9621G - Putting a Call on Hold; Transferring a Call

• Audible — If you put a call on mute and start speaking, after 15 seconds, the phone
produces a beep to notify you that you have muted your phone.
• Visual — If you put a call on mute and start speaking, after 15 seconds, the phones
displays a message that reads “Phone is on mute” on the phone status line.
• Both — Combines the actions and options of both audible and visual alerting.
When you put a call on mute, the phone displays the status of your Mute Alert settings in one
of the call appearance lines. If you have enabled Mute Alert, the phone displays “Mute Alert
on.” If you have disabled Mute Alert, the phone displays “Mute Alert off.”
Procedure
1. To turn the Mute Alert feature off, touch the Mute Alert on line.
2. To turn the Mute Alert feature on, touch the Mute Alert off line.
Putting a call on hold
Procedure
1. If you are not active on the line you want to put on hold, touch that line.
2. Touch Hold.
Note:
The phone might display a hold timer when you put a call on hold.For more
information, see
Configuring call timers on page 26.
3. Touch Resume or the call appearance of the held call to retrieve the call. Your
system administrator may have administered the Hold Recall feature, which alerts
you visually and with a priority ring to remind you of a held call after a certain period
of time.
Transferring a Call
Procedure
1. Keep the call you want to transfer active and touch Transfer from the Phone
screen.
2. Dial the number to which you want to transfer the call.
Standard Call-Related Features
54 Avaya one-X
™
Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012
Comments? infodev@avaya.com