Setting Enhanced Call Forwarding rules
About this task
This feature enables you to forward the incoming calls on your Deskphone to various
destination numbers based on call type and call state.
Procedure
1. Touch the ECF icon on the quick touch panel, or access the Enhanced Call
Forward feature from the Features list. the Enhanced Call Forward feature from
the Features list.
2. Select from the following rules that the screen displays, by touching the check-box
against the scenarios:
• Internal always to [Enter Number]
• External always to [Enter Number]
• Internal when busy to [Enter Number]
• External when busy to [Enter Number]
• Internal on no answer to [Enter Number]
• External on no answer to [Enter Number]
The selected rule is highlighted by a yellow mark.
If you have any number configured for any of the above rules, the Deskphone
displays the configured number in place of the text “Enter Number”.
3. In the text field for the selected rule where the cursor is blinking, enter the destination
number using the numeric keypad.
4. Touch Save to save the destination number.
5. Touch Turn on to activate forwarding for that rule. To activate forwarding for all the
rules, touch All on.
If you touch All on, the Deskphone activates all the rules for which you have
configured destination phone numbers.
Editing a rule
Procedure
1. Touch the ECF icon on the quick touch panel, or access the Enhanced Call
Forward feature from the Features screen.
About forwarding calls
Avaya one-X
™
Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 59
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