Avaya 9621G - Call Transfer to a monitored user

Tracing a malicious call
About this task
Use the Malicious Call Trace (MCT) feature to trace a malicious call. Activating MCT alerts a
controller to begin call tracing and provide information for reporting this call. This feature is
available only if your administrator has set up the phone system to trace and track malicious
calls and there is an attendant or controlling user to oversee the trace.
Procedure
1. During an active call, access the Features menu.
2. If necessary, scroll down to MCT and touch the corresponding line to start the
trace.
An alerting tone and/or flashing LED signifies the trace is active. Hanging up
deactivates MCT.
Important:
Some countries, states, and localities have laws that determine if and under what
circumstances you can use Malicious Call Trace (MCT) Before using the MCT
feature, you must understand and comply with these laws.
Recording a call
About this task
Use the One Touch Recording (OTR) feature to record a malicious call on your voice mail
system. This feature is available only if your administrator has set up the feature on your
telephone.
Procedure
1. During an active call, scroll right from the Phone screen to access the Features
menu.
2. If necessary, scroll down to OTR and touch the corresponding line to start recording
the call.
Important:
Tracing a malicious call
Avaya one-X
™
Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 95