Making a priority call
About this task
Use the Priority Calling feature to provide a special type of call alerting between internal telephone
users, including the attendant. The called party hears a distinctive ringing when the calling party
uses Priority Calling.
Procedure
1. Before dialing, gain access to the Features screen.
2. If necessary, scroll down to Priority Call and touch OK.
3. Enter the extension you want to call.
4. Touch OK to immediately start dialing the priority call to that extension, where the call
appearance will show the incoming call as a priority call.
Interrupting a call with a whisper page
About this task
Use the Whisper Page feature to interrupt or “barge in”
on another user's call and make an
announcement. This feature is unique because only the person on the paged extension can hear
the page. Other parties on the call cannot hear the page, and the person who makes the page
cannot hear anyone on the call. If the paged user has a display telephone, the paged user can see
your caller ID. For example, users A and B are on a call. You have an urgent message for user A
and make a whisper page. All three users hear the tone that signals the page, but only user A hears
the page itself. You cannot hear user B.
Procedure
1. Scroll right from the Phone screen to gain access to the Features screen.
2. If necessary, scroll down to Whisper Page and touch OK.
3. Enter the extension you want to call.
4. Tap Enter to immediately start dialing and deliver your message when the person you called
answers.
Activating the LNCC feature
About this task
If you are on a call and do not want to be disturbed from subsequent incoming calls, you can use the
Limit Number of Concurrent Calls (LNCC) feature. The LNCC feature controls the number of
concurrent incoming calls. If you get an incoming call when your LNCC feature is active and you are
About Features
84 Using Avaya 9621G/9641G IP Deskphones SIP January 2015
Comments? infodev@avaya.com
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