When you turn off the Call Forwarding feature, you hear a confirmation tone.
Enabling call forwarding when your line is busy or you do not
answer
About this task
Use this task to set a number to which your calls are forwarded when your line is busy or when
you do not answer a call. You must enter the telephone number where the calls are forwarded
each time you enable this feature.
Procedure
1. From the Phone screen, gain access to the Features menu.
2. Tap Call Fwd Busy/No Ans.
3. Enter the number to which you want to forward your calls.
4. Tap Enter.
5. Tap the line on which Call Forwarding appears to turn call forwarding off.
Setting rules for enhanced call forwarding
About this task
You can use this feature to forward the incoming calls on your deskphone to various destination
numbers based on call type and call state.
Procedure
1. Touch the ECF icon on the quick touch panel, or access the Enhanced Call
Forward feature from the Features list.
The deskphone displays a list of enhanced call forwarding rules.
2. Touch the check boxes to select the required rules from the following list, and enter
the corresponding numbers.
• Internal always to [Enter Number]
• External always to [Enter Number]
• Internal when busy to [Enter Number]
• External when busy to [Enter Number]
• Internal on no answer to [Enter Number]
About forwarding calls
Using Avaya 9621G/9641G IP Deskphones SIP November 2013 59
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