Avaya 9621G - Chapter 10: Instant Messaging; Enabling IM

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Instant Messaging

76 Using Avaya 9621G/9641G IP Deskphones SIP November 2013

Comments? infodev@avaya.com

Table of Contents

Default Chapter5
- Table of Contents5
Chapter 1: Introduction to 9621G and 9641G SIP Deskphones9
- Overview9
- About Connection Jacks12
- Scrolling and Navigation13
- About Icons13
- Adjustable Stand and Display Screen19
- Using the On-Screen Keyboard19
- Cleaning the Screen20
- Viewing Network Information21
Chapter 2: The Home Screen23
- Options and Settings23
- Browser40
  - Using the WML Browser40
  - Making a Call Using a Click to Dial Link41
Chapter 3: Answering a Call43
- Switching to Another Deskphone During an Active Call43
Chapter 4: Making a Call45
- Making an Emergency Call45
- Clearing a Number46
- Redialing a Number46
- Making a Call Using Edit Dialing46
  - Making a Call Using URI Dialing47
- Calling a Person from the Contacts List47
- Calling a Person from the Call History48
- Dialing an E.164 Number48
Chapter 5: Initiating a Group Page51
Chapter 6: Standard Call-Related Features53
- Muting a Call53
  - Configuring Mute Alert53
- Putting a Call on Hold54
- Transferring a Call54
- Setting up Enhanced Call Pickup Alerting55
- Using the Conference Feature55
- About Forwarding Calls57
Chapter 7: Using Bridged Call Appearances61
- Answering a Call on a Bridged Line61
- Joining a Call on a Bridged Line61
- Making an Outgoing Call on a Bridged Line62
- Excluding Others from Bridging on to Your Call62
- Independent Alerting for each Bridged Call Appearance62
Chapter 8: Using the Contacts Feature65
- Searching for a Contact65
- Extended Searching66
- Viewing Contact Details67
- Adding a New Contact67
- Editing a Contact68
- Changing the Primary Contact Number69
- Deleting a Contact69
- Assigning Specific Ring Tone to a Contact70
- Accessing Exchange Contacts70
Chapter 9: Instant Messaging73
- Enabling IM73
- Initiating an IM Session from Your Contacts List73
  - Replying to an IM74
- Missed IM Counter and Alert74
- Using the IM History75
Chapter 10: Tracking Presence Information77
Chapter 11: Configuring Hearing Aid Compatibility79
Chapter 12: About Hotline81
Chapter 13: Call History83
- Viewing the Call History83
- Viewing Call History Details83
- Adding an Entry from the Call History to Your Contacts List84
- Removing an Entry from Call History84
- Clearing All Call History Entries84
- Turning off Call History85
Chapter 14: Using the Calendar87
- Calendar Appointment Reminders87
- Reviewing Your Appointments87
Chapter 15: About Features89
- Using the Features Menu89
- Feature Table89
- Monitoring Other Extensions at a Glance91
- Assigning Labels to Auto-Dial Numbers92
- Setting up Automatic Call Back92
- Making an Auto Intercom Call93
- Blocking Your Extension from Displaying During Calls93
- Displaying Your Extension on Outgoing Calls94
- Parking a Call94
- Unparking a Call95
- Picking up a Call to Another Extension95
- Picking up a Call to Another Call Pickup Group95
- Answering a Call for a Call Pickup Group Member96
- Calling Someone in Your Intercom Group96
- Tracing a Malicious Call96
- Recording a Call97
- Making a Priority Call98
- Interrupting a Call with a Whisper Page98
- Visual Alert for an Encrypted Call99
- Configuring Simultaneous Ringing for Multiple Phones Using EC50099
  - Extending a Call to Your Cell Phone (EC500)100
Chapter 16: About Team Button101
- Answering an Active Call on a Monitored Extension102
- Speed Dialing to a Monitored Extension102
- Assigning Ring Tone to a Monitored Station102
Chapter 17: Limited Access During Failover105
Chapter 18: Locking and Logging in to and Logging out of Your Deskphone107
- Logging in to Your Deskphone107
- Locking and Unlocking Your Telephone107
- Logging out of Your Deskphone Extension108
Index109
- November109

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