Chapter 13: Call History
The History screen provides a list of recent calls, with information about call disposition such as missed,
answered, or outgoing with the caller name and number, call time, and call duration.
Note:
The caller number is displayed only if available.
Call History also shows bridged calls. If you are a member of a call pickup group, any calls you picked up
for another person or you missed and were answered by someone else in your pickup group are shown
with a Forwarding icon. Using this feature, you can review details of the type of call pickup. When you
have one or more missed calls, the History button illuminates and the Missed Calls icon and the top line
displays the number of missed calls. To call a person listed in your Call History, see
Calling a person from
the call history on page 48.
Viewing the call history
Procedure
1. Press History.
You can go to the top of the list by pressing History again.
2. If you want to see a different list, touch the applicable icon at the upper right
representing answered, outgoing, or missed calls.
3. Scroll up or down to view the entries on the list.
Viewing call history details
Procedure
1. Press History.
2. If you want to see a different list, touch the icon at the upper right representing the
list you want to view.
3. If you don't see the call whose details you want to review, use the scroll bar to find
it.
Using Avaya 9621G/9641G IP Deskphones SIP November 2013 83
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