Avaya 9621G - Call Transfer to a monitored user

Unparking a call
About this task
Use the Call Unpark feature to release a call from the extension at which it was parked, when
the extension is part of a coverage or hunt group.
Procedure
1. From the Phone screen, gain access the Features menu.
2. Tap the corresponding line to choose Call Unpark.
3. Enter the original extension from which the call was parked.
4. Tap OK to release the call.
Picking up a call to another extension
About this task
When your administrator has set up this feature, you can answer a call ringing at another
extension without having to be a member of a "pickup group."
Procedure
1. Scroll right from the Phone screen to access the Features menu.
2. If necessary, scroll down to Directed Call Pickup and touch OK.
3. Answer the call.
Picking up a call to another call pickup group
About this task
When your administrator has set up this feature, you can answer a call ringing at a phone in
a call pickup group other than your own.
Procedure
1. Scroll right from the Phone screen to access the Features menu.
Unparking a call
Using Avaya 9621G/9641G IP Deskphones SIP November 2013 95