Avaya 9621G - Assigning Labels to Auto-Dial Numbers; SLA Mon

Procedure
1. Gain access to the Features screen when you get a busy signal from the extension that
you called.
2. Scroll to Auto Callback.
3. Tap the corresponding line.
When you hang up the callback call, the feature deactivates automatically.
Assigning labels to auto-dial numbers
About this task
Autodial numbers are frequently-called numbers in your office or organization, for example, a Help
desk number. Your system administrator sets up Autodial numbers, but you can assign and edit
their labels. The administrator might just allot a specific button to be an Autodial number, but leave
the number itself blank; in this case you can add the number yourself.
Procedure
1. From the Phone screen, gain access to the System Numbers menu.
2. Tap the line to which you want to assign a label or number.
Some labels are not editable. If you cannot touch a certain line or hear an error tone when
you press the line button, you cannot edit that label.
3. Tap Edit.
4. Use the dialpad to enter the label text or the Autodial number.
5. Tap Save.
SLA Mon
™
SLA Mon
™
technology is a patented Avaya technology embedded in Avaya products to facilitate
advanced diagnostics. The phones support SLA Mon
™
agent which works with Avaya Diagnostic
Server (ADS). SLA Mon
™
server controls the SLA Mon
™
agents to execute advanced diagnostic
functions, such as:
• Endpoint Diagnostics
- The ability to remotely control IP phones, to assist end users with IP phone configuration
and troubleshooting.
- The ability to remotely generate single and bulk test calls between IP phones.
- The ability to remotely execute limited packet captures on IP phones to troubleshoot and
diagnose IP phone network traffic.
Managing features
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP 100
Comments on this document? infodev@avaya.com