Avaya 9621G - Answering an incoming precedence call

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Answering an incoming precedence call

About this task

Use this procedure to answer an incoming precedence call. An alerting tone is played and

precedence level is displayed at the receiving end. The precedence levels are categorized as:

• FO: Flash Override. Precedence level is highest.

• FL: Flash. Precedence level is higher than IM.

• IM: Immediate. Precedence level is higher than PR.

• PR: Priority. Precedence level is higher than a routine call.

Procedure

Do one of the following:

• Pick up the handset.

• Press Speaker or Headset button.

A Preempting Notification screen is displayed with a preempt tone if there are no available call

appearance lines. You need to select End Call softkey to answer the precedence call.

Answering a call for a call pickup group member

Procedure

1. From the Phone screen, gain access to the Features screen.

2. Scroll to Call Pickup and tap the corresponding line.

Answering an active call on a monitored extension

Procedure

1. Go to the Features screen.

2. Scroll to choose the monitored extension for which you want to answer the incoming

call.Tap the entry for the extension for which you want to answer the ringing call.

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