3. Enter the number to which you want to forward your calls.
4. Tap Enter.
5. Tap the line on which Call Forwarding appears to turn call forwarding off.
Setting rules for enhanced call forwarding
About this task
You can use this feature to forward the incoming calls on your phone to various destination
numbers based on call type and call state.
Procedure
1. Touch the ECF icon on the quick touch panel, or access the Enhanced Call Forward
feature from the Features list.
The phone displays a list of enhanced call forwarding rules.
2. Tap the check boxes to select the required rules from the following list, and enter the
corresponding numbers.
• Internal always to [Enter Number]
• External always to [Enter Number]
• Internal when busy to [Enter Number]
• External when busy to [Enter Number]
• Internal on no answer to [Enter Number]
• External on no answer to [Enter Number]
The selected rule is highlighted by a yellow mark.
If you have configured a number for any of the rules, the phone displays that number in
place of the text Enter Number.
3. Tap Save to save the destination number.
4. Perform one of the following actions:
• To activate forwarding for a rule, tap Turn on for that rule.
• To activate forwarding for all the rules, tap All on.
Editing a rule
Procedure
1. Tap the ECF icon on the quick touch panel, or access the Enhanced Call Forward
feature from the Features screen.
2. Tap the rule that you want to edit and enter the destination number using the numeric
keypad.
About forwarding calls
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP 65
Comments on this document? infodev@avaya.com
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