Avaya 9621G - Busy Indicator Icons and LED Indication; Busy Indicator Call Operations

You can relabel and move a Busy Indicator line key from the Phone keys customization menu.
However, you cannot add or delete Busy Indicator keys configured on your phone. Contact your
system administrator if you want to add more BI line keys or delete the existing ones.
Busy Indicator icons and LED indication
Busy Indicator icons look the same as Presence “Available” and “On a call” icons but they might
differ depending on the phone or the button module model.
The following table displays the Busy Indicator icons and LED indication for 9600 Series IP
Deskphones, JBM24 Button Module, and Avaya J100 Expansion Module.
State Phone icons JBM24 Button
Module icons
Avaya J100
Expansion
Module icons
Red LED for
the line key
Green LED for
the line key
Idle Off Off
Busy Off On
Busy Indicator call operations
Making a call to a monitored user
About this task
You can make a quick call to monitored users, for example, when you want to provide direct
instructions to them.
Procedure
Do one of the following:
• On the Phone screen, scroll to the required Busy Indicator line, and press Call.
• Press the required Busy Indicator line key.
Making a conference call with a monitored user
About this task
Use this procedure to add a monitored user to an active call to set up a conference call.
Procedure
1. During an ongoing call, press More > Conf.
The phone puts the call on hold, and displays the Select a participant notification.
2. Press the Phone key.
Managing features
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP 94
Comments on this document? infodev@avaya.com