Chapter 3: Answering a call
About this task
When you receive an incoming call, the incoming call is usually selected automatically. However, if you
are already on a call or if you receive more than one incoming call at a time, you may need to select the
call you want to answer manually.
An incoming call displays as a green line with a ringing bell icon. To answer the call just touch the call
appearance line.
Note:
If your telephone is administered with non-typical settings, you may experience call handling differences
from the steps described here. Also, note that the phone will auto-scroll in certain instances to present
you with significant incoming calls.
If you do not have the Go to Phone Screen on Ringing option enabled and if the Phone screen is not
displayed, incoming calls display on the top line of the screen. You can touch the line to answer the call
or press the Phone button to view the Phone screen. You must press Phone to choose a line or to view
call options.
Procedure
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset or press the line button next to the incoming
call, press Speaker to answer using the speakerphone, or press Headset to answer using
the headset.
• If you are on another call, from the Phone screen, scroll to the line with the incoming call and
press Answer or OK.
Note:
To automatically display the Phone screen whenever you receive an incoming call, set the
Phone Screen on Ringing option to Yes (see Setting the Phone Screen on ringing) on page
17.
Avaya one-X
™
Deskphone SIP for 9640/9640G IP Telephone User Guide July 2011 31
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