Note:
In addition to the above information displayed by tapping a Queue Stats feature button, the
Deskphone also displays icons associated with the feature button, based on queue statistics
received from CC Elite, which are associated with the skill assigned to the Queue Stats feature
button.
If there is at least one call in the skill queue, the feature lamp state turns solid. If the configured
threshold for the number of calls in queue has been reached, the appropriate icon is displayed
( ). If the configured threshold for the oldest call in queue is reached, the appropriate icon is
displayed ( ). When either of the threshold conditions are reached, the feature lamp state
displays the flutter state.
Viewing Vu Stats
About this task
The VuStats feature allows the Deskphone to display specific reporting details, such as information
related to VDNs, Skills, Trunks, or Agents.
The format of the information that the Deskphone displays depends on how your system
administrator has administered the format number associated with the feature button. Format
numbers supported are 1 to 50. This information is displayed on the Agent Information Line.
If the information exceeds one line, select the Agent Information Line by tapping it, and use the All
soft key to view the full VuStats information. It is important to note that if the current format number
is linked to another format number through format number configuration, then a Next soft key would
be displayed when the Agent Information Line is selected while VuStats is being displayed. Use
Next to view the VuStats information associated with the next format number. Use ExitVu on the
Agent Information Line to deactivate the VuStats session
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Vu Stats using the up or down navigation arrows.
3. Tap the VuStats information displayed on the Agent Information line.
4. Enter the resource (Skill, VDN, Agent ID, or Trunk Group) number as prompted by the
Deskphone and press Enter.
5. Tap Next to view the next Vu Stats format, if applicable.
6. Tap All to view the Vu Stats on the entire display screen, if the information exceeds one line.
7. Tap Back to return to the single line view.
8. Tap Exit to deactivate the current Vu Stats session.
Call Center Deskphone operations
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents 28
Comments on this document? infodev@avaya.com
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