Manual Autoconfig
Proxy Port -
Bypass Proxy for -
Configuring the Avaya CU360 NetLog
About this task
The Netlog tool is available to capture all the TCP or IP network packets received or sent from the
Avaya CU360 endpoint.
Configure Avaya CU360 to download the NetLog capture files.
Procedure
1. On the web interface, Click Diagnostics > Utilities > Advanced Tools.
Avaya CU360 displays the NetLog window.
2. Click Start NetLog.
3. Establish the call you need and wait for the call to be fully established in audio and video.
4. Click Stop NetLog.
Avaya CU360 displays a link to download the NetLog captured files.
5. Click the NetLog captured files.
The NetLog files are saved into your computer for customer support.
Result
Avaya CU360 prompts you to create the Customer Support Package.
Configuring customer support package in Avaya CU360
About this task
Configure Avaya CU360 to create and collect the customer support package.
The Avaya customer support package is protected with a password. Provide the same password
to the
Avaya Support teams for investigation whenever opening a service request at Avaya
Support Website.
Procedure
1. On the web interface, Click Diagnostics > Customer Support Package.
Avaya CU360 displays the Customer Support Package window.
Configuring the Avaya CU360 NetLog
October 2022 Installing and Administering Avaya Collaboration Unit CU360 111
Comments on this document? infodev@avaya.com
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