The digital calling feature in Avaya Spaces works as an over-the-top, point-to-point communication
between two Avaya Spaces contacts, independent of the built-in UC experience. You can make a
video call to an Avaya Spaces contact.
Additionally, if you have a phone number associated with a contact on the Avaya Spaces account,
you can call the contact line number, leveraging the built-in UC experience from the Avaya Spaces
application.
You can use the speaker option to select your preferred audio device at the start or during an
Avaya Spaces call.
If you are on an active call on the Avaya CU360 endpoint and accept an incoming Avaya Spaces
call, the call on the Avaya CU360 endpoint is put on hold. Conversely, if you accept a call on the
Avaya CU360 endpoint during an Avaya Spaces call, the Avaya Spaces call gets disconnected.
Making a digital call to an Avaya Spaces contact
About this task
Using the Avaya Spaces application to do one of the following:
• Make a digital call to an Avaya Spaces contact.
• Call an Avaya Spaces contact line number using the Avaya CU360 endpoint.
Before you begin
Ensure that you log in to your Avaya Spaces account.
Procedure
1. On Avaya Spaces, click Direct Messages.
Avaya Spaces displays a list of contacts with whom you communicated recently.
2. (Optional) Click the search option to find an Avaya Spaces contact in the list of your
recent contacts.
3. To call an Avaya Spaces contact who is not on the list of your recent contacts, do the
following:
a. On the Direct Messages option, click .
b. In the dialog box, type the name of the contact.
Avaya Spaces displays a list of matching names.
4. From the contacts list, select the person to call.
Avaya Spaces displays the direct space of the selected person.
5. Click one of the following:
• : To make an Avaya Spaces digital video call to the selected person.
The call recipient gets an Avaya Spaces call alert on the devices where they are logged
in to Avaya Spaces.
Working with Avaya CU360 for Avaya Spaces as a Personal Device
October 2022 Installing and Administering Avaya Collaboration Unit CU360 203
Comments on this document? infodev@avaya.com
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