Avaya CU360 - Enabling the Avaya CU360 system logs; Retrieving Avaya CU360 network traffic logs

Enabling the Avaya CU360 system logs
Before you begin
This configuration is available only if your administrator enables the advanced settings for users.
Procedure
1. On the web interface, click Administrator Settings > Utilities > Remote Access >
SystemLog.
2. Configure the Enabled field to enable creating a system log that records internal system
activities and a memory dump.
3. On the web interface, click Save.
Retrieving Avaya CU360 network traffic logs
About this task
Retrieve log files that provide information about network status as you act or during a specific
call. You need to retrieve log files when contacting customer support with network traffic problems,
such as poor video quality caused by increased packet loss.
Before you begin
• Connect the computer to the Avaya CU360 web interface for retrieving logs.
• Ensure that the NetLog option is enabled on Avaya CU360.
Procedure
1. On the web interface, select Diagnostics > Utilities > Advanced Tools.
2. Select Start NetLog.
Establish the call you need and wait for the call to be fully established in audio and video.
3. Select Stop Netlog.
4. Select the Download NetLog captured files to save them into your computer for
customer support.
Retrieving the Avaya CU360 logs
October 2022 Installing and Administering Avaya Collaboration Unit CU360 215
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