Avaya CU360 - Retrieving the Avaya CU360 customer support packages; Viewing Avaya CU360 statistics for network interfaces; Resolving problems connecting calls

Retrieving the Avaya CU360 customer support packages
Before you begin
Enable the Avaya CU360 logs and the Avaya CU360 remote initialization options.
Procedure
1. On the web interface, click Diagnostics > Utilities > Customer Support Package.
2. Select Create.
• Avaya CU360 creates the log package file.
• Avaya CU360 displays the link for downloading the file.
3. Select the link to download the log package file.
When downloading an existing log package file, Avaya CU360 displays an alert and
prompts the user to create a new file if the existing file is outdated. A two hours older
file is considered outdated.
4. Send the file to your customer support.
Viewing Avaya CU360 statistics for network interfaces
About this task
You can view Avaya CU360 statistics for each network interfaces.
Procedure
1. On the web interface, click Diagnostics > Network > Stats.
2. Click Stats.
Resolving problems connecting calls
Problem
Avaya CU360 does not connect calls.
Outgoing SIP or H.323 video call
Cannot dial out or connect to an outgoing SIP or H.323 video call.
Solution
• Check that you use the correct conference number.
• Check the following options:
- Network Configuration
- Network Preferences
Troubleshooting
October 2022 Installing and Administering Avaya Collaboration Unit CU360 216
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