Avaya CU360 - Verifying the Avaya CU360 audio

- H.323/SIP Proxy
Incoming SIP or H.323 video call
Cannot receive a SIP or H.323 video call.
Solution
• Check the number or address.
• Check the following options:
- Network Configuration
- Network Preferences
- H.323/SIP Proxy
• Ensure that the DND option is not enabled. If the DND option is enabled, the icon displays in
the top bar on the menu screens.
Video conference
Cannot connect to a video conference.
Solution
• Check that you use the correct conference number.
• Check that you register to the correct gatekeeper or SIP Proxy.
Meeting participants are not able to view or hear the meeting moderator
Solution
Ensure the Video Privacy and Mute options are not enabled.
1. Disconnect the call.
2. Select Call > Advanced OptionsDirect Call.
3. Check that Call Type is configured to Audio & Video.
4. Redial the same contact number.
Verifying the Avaya CU360 audio
Avaya CU360 volume settings
Solution
Ensure the Avaya CU360 endpoint volume is not set to zero on the Avaya CU360 remote control
unit.
Verifying the Avaya CU360 audio
October 2022 Installing and Administering Avaya Collaboration Unit CU360 217
Comments on this document? infodev@avaya.com