Avaya H.323 9608 - Page 77

Message Cause/Resolution
RESOLUTION: Follow the display prompts and reenter the 802.1X ID
and password.
IPv4 or IPv6
address
Conflict
CAUSE: The phone has detected an IP address conflict.
RESOLUTION: Verify administration settings to identify duplicate IP
addresses.
Authentication
Error
CAUSE: The call server does not recognize the extension entered.
RESOLUTION: Confirm the extension is correct and is correctly
administered on the switch. Then try registration again, and enter the
extension accurately.
Bad FileSv
address
CAUSE: The HTTP/HTTPS server IP address in the IP phone’s
memory is all zeroes.
RESOLUTION: Depending on the specific requirements of your
network, this may not be an error. If appropriate, either administer the
DHCP server with the proper address of the HTTP/HTTPS server, or
administer the phone locally using the ADDR option. For details on
the ADDR option, see
Using Local Administrative (Craft) Options on
page 37.
Bad Router?
CAUSE: The phone cannot find a router based on the information in
the DHCP file for GIPADD.
RESOLUTION: Use static addressing to specify a router address, or
change administration on DHCP.
For deails, seeAdministering Avaya IP phone H.323 9608,9608G,
9611G, 9621G, and 9641G.
Call Error
CAUSE: The user was on a call when the connection to the
gatekeeper went down due to a network outage or a gatekeeper
problem. The phone attempted to automatically register with the same
or another gatekeeper, but the responding gatekeeper had no record
of the call.
RESOLUTION: Wait for the call to end, and if the phone does not
automatically register, restart the phone.
Connecting...
CAUSE: The phone is attempting to establish a TCP connection with
the call server. A resource needed to establish the connection might
not be available or the 10 second buffer on switch-related actions
might have expired.
RESOLUTION: Allow the phone to continue attempts to connect to
TCP.
Contacting
call server...
CAUSE: The phone has rebooted successfully and is attempting to
register with the call server.
RESOLUTION: Allow the phone to continue.
DHCP: CONFLICT
* to program
CAUSE: At least one of the IP address offered by the DHCP server
conflicts with another address.
RESOLUTION: Review DHCP server administration to identify
duplicate IP address(es).
Installation error and status messages
Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 77