Avaya IP Office IP500 V2 - Page 6

Configuring the MESSAGES button.................................................................................. 34
Chapter 4: Hunt group mailbox configuration..................................................................... 36
Configuring a group mailbox................................................................................................... 37
Hunt group voicemail settings................................................................................................. 38
Hunt Group Message Waiting Indication.................................................................................. 39
Configuring Hunt Group Mailbox Message Waiting Indication.............................................. 40
Hunt group mailbox access.................................................................................................... 40
Message Waiting Indication access methods..................................................................... 41
Short code and button access.......................................................................................... 41
Remote access............................................................................................................... 41
Announcements.................................................................................................................... 42
Configuring announcements............................................................................................. 42
Recording announcements using short codes.................................................................... 43
Chapter 5: Auto attendant configuration.............................................................................. 44
Creating an auto attendant..................................................................................................... 45
Auto Attendant General Settings....................................................................................... 46
Auto-Attendant Action Settings......................................................................................... 47
Recording Prompts................................................................................................................ 49
Routing incoming calls to an auto attendant............................................................................. 49
Transferring calls to an auto attendant.................................................................................... 50
Programmed buttons....................................................................................................... 50
SoftConsole.................................................................................................................... 51
Short codes.................................................................................................................... 52
Using an auto attendant to access voicemail........................................................................... 53
Dial By Name........................................................................................................................ 54
Recording Caller Consent...................................................................................................... 55
Using pre-recorded names, greetings and announcements....................................................... 56
Converting pre-recorded files........................................................................................... 57
Transferring Recordings to Embedded Voicemail............................................................... 58
Configuring an Auto Attendant to use a greeting file........................................................... 58
Chapter 6: Miscellaneous....................................................................................................... 59
Remote mailbox access......................................................................................................... 59
Mailbox Password Rules........................................................................................................ 60
Configuring buttons............................................................................................................... 61
Button Programming Actions............................................................................................ 62
Short Codes.......................................................................................................................... 62
Default short codes.......................................................................................................... 62
Short code features......................................................................................................... 63
Chapter 7: Mailbox Maintenance........................................................................................... 65
Viewing Mailboxes................................................................................................................. 65
Viewing the Embedded Voicemail Files................................................................................... 65
Monitoring Embedded Voicemail............................................................................................. 66
Monitoring Embedded Voicemail housekeeping....................................................................... 67
Contents
September 2020 Embedded Voicemail Installation 6
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