IP500/IP500 V2 Installation Page 47
15-601042 Issue 25i (03 January 2013)IP Office 8.0
System Overview: VoIP
1.11.1 Voice Compression Channels
Calls to and from IP devices can require conversion to the audio codec format being used by the IP device. For IP Office
systems this conversion is done by voice compression channels. These support the common IP audio codecs G711, G723
and G729a.
For IP400 control units channels can be added by fitting IP400 Voice Compression Modules (VCMs) . For the IP500
control units, channels can be added using IP500 VCM cards , IP500 Combination Cards and or IP400 Voice
Compression Modules .
The voice compression channels are used as follows:
Voice Compression Channel Usage
IP Device to Non-IP
Device
These calls require a voice compression channel for the duration of the call. If no channel is
available, busy indication is returned to the caller.
Call progress tones (for example dial tone, secondary dial tone, etc) do not require voice
compression channels with the following exceptions:
· Short code confirmation, ARS camp on and account code entry tones require a voice
compression channel.
· Devices using G723 require a voice compression channel for all tones except call
waiting.
When a call is connected:
· If the IP devices use the same audio codec no voice compression channel is used.
· If the devices use differing audio codecs, a voice compression channel is required for
each.
Non-IP Device to Non-
IP Device
No voice compression channels are required.
This is provided from the IP Office's TDM bus and therefore requires a voice compression
channel when played to an IP device.
Conference Resources
and IP Devices
Conferencing resources are managed by the conference chip which is on the IP Office's TDM
bus. Therefore, a voice compression channel is required for each IP device involved in a
conference. This includes services that use conference resources such as call listen, intrusion,
call recording and silent monitoring.
IP Office 4.0 and higher only uses G729a for page calls, therefore only requiring one channel
but also only supporting pages to G729a capable devices.
Voicemail Services and
IP Devices
Calls to the IP Office voicemail servers are treated as data calls from the TDM bus. Therefore
calls from an IP device to voicemail require a voice compression channel.
These are voice calls but with a slightly wider frequency range than spoken voice calls. IP
Office only supports fax across IP between IP Office systems with the Fax Transport option
selected. It does not currently support T38.
IP Office 5.0+ supports T38 fax on SIP trunks and SIP extensions. Each T38 fax call uses a
VCM channel.
Within a Small Community Network, a T38 fax call can be converted to a call across an H323
SCN lines using the IP Office Fax Transport Support protocol. This conversion uses 2 VCM
channels.
In order use T38 Fax connection, the Equipment Classification of an analog extension
connected to a fax machine can be set Fax Machine. Additionally, a new short code feature
Dial Fax is available.
Note: T3 IP devices must be configured to 20ms packet size for the above conditions to apply. If left configured for 10ms
packet size, a voice compression channel is needed for all tones and for non-direct media calls.
Measuring Channel Usage
The IP Office System Status Application can be used to display voice compression channel usage. Within the Resources
section it displays the number of channel in use. It also displays how often there have been insufficient channels available
and the last time such an event occurred.
The IP500 VCM cards, the level of channel usage is also indicated by the LEDs (1 to 8) on the front of the IP500 VCM card
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