IP500/IP500 V2 Installation Page 51
15-601042 Issue 25i (03 January 2013)IP Office 8.0
System Overview: IP Office Software Applications
User Applications
The IP Office supports a number of applications that operate in parallel with users telephones. These applications are
installed from the IP Office Applications DVD. The one-X Portal for IP Office server can also be installed as part of the IP
Office Application DVD installation.
Some of them require licenses to be entered into the IP Office system's configuration to enable features or to set the
number of simultaneous users.
These applications are supported in IP Office Essential Edition. They are not supported in IP Office Basic Edition -
PARTNER® Mode, IP Office Basic Edition - Norstar Mode and IP Office Basic Edition - Quick Modes.
· one-X Portal for IP Office
This application is installed on a server PC connected to the IP Office. Users can access the one-X portal from their
own PC using a web browser. The application allows the user to control their phones, access voicemail messages,
call logs and phone directories.
· Phone Manager
Phone Manager allows a user to control and monitor their phone through their PC. For Avaya phones that support
handsfree operation, Phone Manager can be used to make and answer calls. During use, Phone Manager records
details of calls made, answered and missed. It can also be configured to show the status of other users on the
system. Phone Manager also allows the user to access and change many of the setting stored in the IP Office
configuration that relate to their own phone operation, for example their forwarding destination numbers. Phone
Manager software can operate in several modes:
· Phone Manager Lite
The default mode of Phone Manager. Requires no license, this application can be installed for any IP Office
user.
· Phone Manager Pro
Users configured for Phone Manager Pro are able to access a range of additional features. Phone Manager Pro
requires entry of licenses into the IP Office system. The licenses also control the number of simultaneous Phone
Manager Pro users. The user's Phone Manager software then automatically changes from Lite mode to
Professional Edition mode.
· Phone Manager Pro PC Softphone
This is a PC softphone mode of Phone Manager operation. The user acts as a VoIP extension, making calls
through the speaker and microphone of their PC. This mode requires further licenses in addition to the Phone
Manager Pro licenses.
· SoftConsole
This is a licensed application. It is intended for telephone system operators or receptionists. It displays details of
calls and allows them to quickly see the status of the callers required destination and transfer the call. The
SoftConsole user is able to access a range of details about the status of users and groups on the IP Office system.
Up to 4 simultaneous SoftConsole users can be licensed.
For systems running in IP Office Basic Edition - PARTNER® Mode, IP Office Basic Edition - Norstar Mode and IP Office Basic
Edition - Quick Modes, the following is supported:
· TAPILink Lite
The Microsoft Telephony Application Program Interface (TAPI) allows TAPI compliant applications to interact with IP
Office phones by installing an IP Office TAPI driver. TAPILink Lite does not require any licenses entered into the IP
Office system's configuration. It allows TAPI compliant applications such as Outlook to make and answer calls. The
speech part of the calls is still via the user's physical phone.
Voicemail Applications
The IP Office supports a range of applications for the recording and playing of voicemail messages.
· Embedded Voicemail
This application is supported on all IP Office Release 6 systems. Embedded Voicemail supports basic voicemail
mailbox operation, simple auto-attendants and hunt group announcements. For IP500 and IP500 V2 controls units,
Embedded Voicemail is provided by the Avaya SD card fitted by default.
· Voicemail Pro
This voicemail application runs on a server PC connected to the IP Office. It requires various licenses entered into
the IP Office configuration to control the features it offers and the number of simultaneous connections. The
operation of Voicemail Pro can be customized to provide special services.
· ContactStore for IP Office
Voicemail Pro can be used for manual and automatic call recording. Those recording are placed into mailboxes.
Contact Store allows those recordings to be redirected into a database on the ContactStore PC. This allows
recordings to be archived and searched separately from mailbox messages. This application requires entry of a
license into the IP Office configuration.
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