Retrieving Network Traffic Logs (NetLog) Files
This procedure describes how to retrieve log files that provide information about network status as
you perform an action or during a specific call. This is necessary when contacting customer
support with network traffic problems, such as poor video quality caused by packet loss. The files
are in the standard libpcap format supported by most network analysis tools. Captures are
automatically activated for all the available network interfaces.
To start NetLog captures, browse to
[WEB] [ADMIN LOGIN] DIAGNOSTICS>UTILITIES >ADVANCED TOOLS
Start/Stop NetLog Captures
• Start retrieving logs by selecting Start NetLog.
• Reproduce the problem you want to report to customer support.
• Stop retrieving logs by selecting Stop NetLog.
• To access the logs, select Download NetLog captured files.
• Enter the username and password. The default username is CustomerSupport and
password is 5678 (if not configured otherwise as explained in the previous section).
• Select the NetLog files to download it to your computer (.capNN extension).
Retrieving Customer Support Packages
This procedure explains how to retrieve the CS Package containing system log files for Avaya IX
Collaboration Unit CU360 internal system activities.
Access the endpoint web interface, and browse to
[WEB] [ADMIN LOGIN] DIAGNOSTICS>UTILITIES > CUSTOMER SUPPORT PACKAGE
• Select Create.
• Wait for the system to create the log package file and display the link for downloading
this file.
To Next Page
Loading...
